--0000000000001c71800639fb364c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim and Gerri, I have a major issue with our AP department harassing our 24/7 client. I got approval to take this client who will only pay by check. They hand-deliver the check on time without fail every week and our local office mails it to the corporate office. Some weeks it takes longer for the USPS to deliver the check than others. When that happens AP calls our client threatening to stop services and telling her that she can=E2=80=99t pay by = check. This must stop immediately. If AP has any questions or concerns regarding this client they need to call 513-891-2273 and ask for GM Laura Horval. Would you please escalate this? We cannot lose a fantastic client because of this. Thanks. *Will Reid* Partner | TheKey Mobile: 513.707.2304 ---------- Forwarded message --------- From: Megan Panko Date: Tue, Jul 15, 2025 at 11:27=E2=80=AFAM Subject: Caroline McCabe To: Will Reid Corporate is calling this client and threatening to cancel services. Could you please address this? -- Thank You *Megan Panko* Client Care Manager-Cincinnati megan.panko@thekey.com cell: 513-581-1370 office: 513-891-2273 option 3 *Please review us on Facebook or Google!* h ttps://www.facebook .com/TheKeyCincinnati Click here for Google Review [image: TheKey] --0000000000001c71800639fb364c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim and Gerri, I have a major issu= e with our AP department harassing our 24/7 client. I got approval to take = this client who will only pay by check. They hand-deliver the check on time= without fail every week and our local office mails it to the corporate off= ice. Some weeks it takes longer for the USPS to deliver the check than othe= rs. When that happens AP calls our client threatening to stop services and = telling her that she can=E2=80=99t pay by check. This must stop immediately= . If AP has any questions or concerns regarding this client they need to ca= ll 513-891-2273 and ask for GM Laura Horval. Would you please escalate this= ? We cannot lose a fantastic client because of this.=C2=A0 Thanks. Will Reid Partner | TheKey Mobile: 513.707.2304 ---------- Forw= arded message --------- From: Megan Panko <<a href=3D"mailto:megan.p=