--000000000000a825270635aaced9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! On Wed, May 21, 2025 at 12:54=E2=80=AFPM Client Service wrote: > Fast follow to my previous email. After connecting with the billing > helpdesk, Kevin sent in a copy of a check after the payment failed and we > can see he is listed on the account as well so we are good to go. > > Thanks! > > *DeAnna Brown* > Finance Onboarding Analyst III | TheKey > > ltci@thekey.com > > Long Term Care Insurance Customer Service - (855)-205-8007 > > Long Term Care Insurance Fax - (813) 693-5625 > > Billing@thekey.com > > > > 866-226-1702 > > > > On Wed, 21 May at 1:54 PM , Emily Swackhamer<emily.swackhamer@thekey.co= m> > wrote: > Sarah, > > Can you please follow up on this with the family? Let me know if I can > help. > > Thank you! > > On Wed, May 21, 2025 at 12:51=E2=80=AFPM Client Service > wrote: > > Hello, >> >> I am following up on my previous email. Upon auditing this client's >> profile, I noticed that the person whose payment information was provide= d >> on the PAF is not the person who signed the document. >> >> >> In order to be compliant with our legal and payment processing policies, >> we will need to obtain a PAF that has the signature of the person whose >> payment information is provided, authorizing us to charge their account. >> Alternatively, we will need proof that the signer is authorized to use t= he >> provided payment information. This can be verified by having the signer >> listed on the account (e.g., by providing a voided check) or by submitti= ng >> a copy of a POA granting the signer authority to use the payment >> information. >> >> Without formal documentation verifying this authorization, we will be in >> violation of PCI compliance standards. This exposes us to potential >> security risks and leaves us vulnerable if the client decides to dispute >> any charges. Without proof of authorization, we would be unable to prope= rly >> defend against such claims, which could result in significant legal and >> financial consequences. >> >> Please let me know if you have any questions or need further >> clarification. >> >> Thank you! >> >> *DeAnna Brown* >> Finance Onboarding Analyst III | TheKey >> ltci@thekey.com >> Long Term Care Insurance Customer Service - (855)-205-8007 >> Long Term Care Insurance Fax - (813) 693-5625 >> Billing@thekey.com >> >> 866-226-1702 >> >> >> On Thu, 15 May at 3:59 PM , Client Service<clientservice@thekey.com> >> wrote: >> Hello, >> >> Upon auditing this client's profile, I noticed that the person whose >> payment information was provided on the PAF is not the person who signed >> the document. >> >> In order to be compliant with our legal and payment processing policies, >> we will need to obtain a PAF that has the signature of the person whose >> payment information is provided, authorizing us to charge their account. >> Alternatively, we will need proof that the signer