--0000000000008f06fe05d786dede Content-Type: multipart/related; boundary="0000000000008f06fd05d786dedd" --0000000000008f06fd05d786dedd Content-Type: multipart/alternative; boundary="0000000000008f06fc05d786dedc" --0000000000008f06fc05d786dedc Content-Type: text/plain; charset="UTF-8" ---------- Forwarded message --------- From: James Patchett Date: Sat, Oct 30, 2021 at 6:24 AM Subject: Updated Canada Efficiency To: Ken Citron Cc: Audra Williams , Michele Boehmer Ken, I went through the Canadian offices and broke down the staff by FTE's dedicated to Billing/Payroll, HR, Accounting & Finance. Currently we have 35 FTE's associated with the four Canadian offices with a census of 323, as of 10/24, equating to 9.23 headcount. The current goal set for Canada for January 2022 is 15. After speaking with all offices and getting a breakdown of the staff and hours used to manage: - Billing - Payroll - Accounting - Finance - HR There are a total of 6.0 FTE's that would be removed from the overall total of 35 with centralized services in place. This leaves us with 29 non-sales FTE's against 323 client census for a headcount of 11.14. (see attached spreadsheet for details) [image: canada numbers.JPG] In order to hit the headcount goal of 15 we would have to eliminate another 7.5 FTE's from the offices or increase the combined census by 112 (or a combination of the two assuming we remove the 6 FTE's mentioned above). The challenge with trying to increase the census by that much over the next two months is Montreal has recently lost clients due to the end of the testing/staffing through the government facilities (despite the recent acquisition). The great news is that we are at a time of year that we start seeing an increase in the number of private pay clients which should help offset some of the loss in Montreal. In addition, we have three smaller offices that are still in a growth phase and are currently staffed to handle the growth but at the same time are at a minimum staff level for a business in the growth stage. Their headcounts are a burden on the overall headcount but something we cannot disrupt at this point without sacrificing the quality of service which would have an overall negative impact on the business. Overall this means that we would have to cut our FTE's down by an additional 7.5 FTE's in Canada. Anything is possible however we will be putting the offices at risk of service failure by doing so. We likely can get the FTE's down another two and possibly 3 but I do not see how we can drop our FTE's down by an additional 7.5 by January without the service sacrifice which could result in loss of current census. Happy to discuss further. Thank you, -- James Patchett Director of International Operations, Franchise Support, Business Support Group Home Care Assistance Direct: (727) 729-2068 www.homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Aging Well -- *Audra N. Williams BHA, LPN* *Director of Busine