--000000000000876d730634f3cb6a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Craig, Thank you so much for your help. I did reboot the cellphone but unfortunately when you are calling the 236 number the Montreal office is still answering the call and it is the finance department. Please let me know your thoughts. Thank you and have a great day. Sincerely, Marilyn Navaja Client Success Manager Cellphone : *514- 557-7543* Office: *7782793634* email: marilyn.navaja@thekey.com 1861 Marine Drive West Vancouver V7V1J7 TheKey.ca [image: TheKey] On Mon, May 12, 2025 at 10:26=E2=80=AFAM Craig Ackerson wrote: > Hi Marilyn, > > Confirmation for 236-638-9350 > > The new wireless number was successfully updated. To initiate the new > number change, please reboot your device. > > > Thanks, > > Craig Ackerson > > > Systems Administrator > *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | hca.freshdesk.co= m > > On Mon, 12 May at 11:15 AM , Craig Ackerson wrote: > Hi Sharon, > > This device uses an eSIM, which is why there is no physical SIM. eSIMs > allow you to activate a phone without needing a physical SIM card. > > I will change the number to a Victoria area code. Rogers only has 236 > area code numbers available. I will request one of these numbers. > > Thanks, > > Craig Ackerson > > > Systems Administrator > *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | hca.freshdesk.co= m > > On Fri, 9 May at 7:35 PM , Sushmita R wrote: > Hi Sharon Speirs, > > Your support ticket #1106962 has been escalated to our senior team to > ensure you receive the highest level of expertise and a swift resolution. > You'll be contacted directly by a senior support specialist with updates > and further assistance. For real-time updates, feel free to click on > https://hca.freshdesk.com/a/tickets/1106962. We appreciate your patience > and are here to ensure your satisfaction. > > Thanks, > Sushmita R > > > On Fri, 9 May at 7:00 PM , SharonSpeirs wrote: > Hi there > A new phone was ordered for Marilyn Navaja, our CSM in Victoria. > It arrived but we do not have a SIM card for this phone and when it > charges the number coming up is 514 557 7543 which is TheKey Montreal. > Can we please get a sim card with a local Victoria number i.e. 250 as > currently we cannot use this phone if it is attached to a Montreal office= . > Kind regards > Sharon > Sharon Speirs > General Manager > sspeirs@thekey.com > Mobile: (778) 991-3361 > Office: (778) 279-3634 > TheKey.com > *We value your feedback. Please leave us a Google review* > > > > 1106962:611100 > --000000000000876d730634f3cb6a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Craig,=C2=A0 Thank you so much for your help. I= did reboot the cellphone but unfortunately when you are calling the 236 nu= mber the Montreal office is still answering the call and it is the finance = department.=C2=A0 Please let me know your thoughts.=C2=A0 Thank y