--0000000000008fb90505e6faf347 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning all, I just wanted to confirm if the paper billing has started? The client is now threatening to cancel service because she has received email invoices in the past two weeks. Would you please be able to look into this asap? With thanks, Taneshia On Mon, Aug 8, 2022 at 3:42 PM Ali Malik wrote: > No problem, we will mail out on a monthly basis > > On Mon, Aug 8, 2022 at 3:37 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Yes, monthly is fine with her. >> >> She also mentioned that she did not receive the account statement for >> income tax purposes for 2021, if you can also send that with the next >> invoice that would be great. >> >> Thanks very much, Ali. I appreciate it. >> >> On Mon, Aug 8, 2022 at 2:44 PM Ali Malik wrote: >> >>> Okay thanks, I see we charge them automatically through PAD. >>> >>> What we can do is send invoices on a month end basis? >>> >>> Please let me know if this works for them. >>> >>> thank you, >>> >>> On Mon, Aug 8, 2022 at 2:42 PM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Karen Evanshen >>>> >>>> On Mon, Aug 8, 2022 at 2:39 PM Ali Malik wrote: >>>> >>>>> Hey Taneshia, >>>>> >>>>> Whats the client name? >>>>> >>>>> thanks >>>>> >>>>> On Mon, Aug 8, 2022 at 2:05 PM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> It should be in the billing section in the portal. Not sure off the >>>>>> top of my head. >>>>>> >>>>>> On Mon, Aug 8, 2022 at 2:00 PM Ali Malik >>>>>> wrote: >>>>>> >>>>>>> Hey Taneshia, >>>>>>> >>>>>>> How is the client paying their invoices? If we are charging them >>>>>>> automatically, I can make an exception to send invoices on monthly = basis >>>>>>> and or account statements? >>>>>>> >>>>>>> Please let me know if this works. >>>>>>> >>>>>>> thank you, >>>>>>> >>>>>>> On Mon, Aug 8, 2022 at 12:57 PM Sandra Daoust >>>>>> sdaoust@homecareassistance.com> wrote: >>>>>>> >>>>>>>> Hi Taneshia. >>>>>>>> Hope you are doing well. Looping Ali in on this. Can we make an >>>>>>>> exception for this client, Ali? >>>>>>>> Thanks >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Sandra Daoust >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *Finance Manager - Canada* >>>>>>>> >>>>>>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>>>>>> >>>>>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Mon, Aug 8, 2022 at 12:18 PM Taneshia Persaud >>>>>>> taneshia.persaud@thekey.com> wrote: >>>>>>>> >>>>>>>>> Good afternoon Sandra, >>>>>>>>> >>>>>>>>> Hope you are well and had a great weekend. >>>>>>>>> >>>>>>>>> Is there some way we can make an exception for this client's >>>>>>>>> request? She is her own care lead and does not use email, and has= been >>>>>>>>> requesting mailed invoices since the merger. Please advise. >>>>>>>>> >>>>>>>>> With thanks, >>>>>>>>> >>>>>>>>> Taneshia >>>>>>>>> >>>>>>>>> -