--000000000000f0abeb05f16967d8 Content-Type: multipart/alternative; boundary="000000000000f0abe905f16967d7" --000000000000f0abe905f16967d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will address. Concerned with the miss charged too. *From:* Timothy Thomas *Sent:* Tuesday, January 3, 2023 2:46 PM *To:* Gary Scott *Subject:* Fwd: I was just billed $1536 on Dec 29th? Hi Gary, I wanted to flag this email exchange with Ali and a client. It's several times now that his communication style seems to really frustrate clients. I know he's been coached on it but it doesn't seem to change. He lacks some basic customer service skills and most importantly how to deescalate. Let me know if I can help. Thanks Tim ---------- Forwarded message --------- From: *Cheryl Cartwright* Date: Tue, Jan 3, 2023 at 12:38 PM Subject: Fwd: I was just billed $1536 on Dec 29th? To: Timothy Thomas Can you look into this and see what=E2=80=99s going on? I don=E2=80=99t kno= w anything about this. ---------- Forwarded message --------- From: *Selena Sachedina* Date: Tue, Jan 3, 2023 at 1:16 PM Subject: Re: I was just billed $1536 on Dec 29th? To: Ali Malik CC: Sydney Liu , May I please have the statement of my account. I won't ask again. I see that my invoices were combined in one pdf. Thank you but mentioning that would have been helpful. I am dealing with this in the hospital with my aunt so I don't appreciate this added stress. You are on the verge of losing my business at this point. If you could find that staff, that's potentially $4000 a month. I am pretty angry right now. Selena On Tue, Jan 3, 2023 at 11:53 AM Ali Malik wrote: Hi Selena, If you see my previous email it has the missing week invoice I attached. In that PDF there are 2 invoices, last weeks and the missing weeks (prior week). thank you On Tue, Jan 3, 2023 at 11:34 AM Selena Sachedina wrote: Can you please send me the invoice for the missing week and the statement of account? Selena On Tue, Jan 3, 2023 at 11:12 AM Ali Malik wrote: Hi Selena, All of our creditcard clients are setup on auto. Meaning the charges are put through automatically. I have refunded $640 to your creditcard due to overcharge. If you review your statement, there is a charge every week. There was 1 week that was missed between Dec 15th and 29th, so we combined the charges with the 29th bill. So correct charges would be $896 but we accidentally charged $1536 in which we refunded $640 today. thank you, On Tue, Jan 3, 2023 at 11:07 AM Selena Sachedina wrote: Please stop billing my credit card without my permission. You have already billed me for everything. See my credit card statement attached. Please refund immediately. Selena On Tue, Jan 3, 2023 at 10:46 AM Ali Malik wrote: Hi Selena, My apologies. The charge should have been $896. This is because we forgot to charge the prior weeks. I'm attaching the 2 invoices that the $896 charge is for. I'm going to refund $1536.00 (what we charged accidently) -