Great, thanks Cheryl. Your main number has now been forwarded to the 8x8
system so all HCA Toronto and Mavencare Toronto calls are now going through
the 8x8 system.
Please let your team know and let me know if you have any questions. Once I
get confirmation from our Telecom Manager that we permanently own the main
numbers after he carrier releases it to us, we will also update you again.
On Mon, Jul 18, 2022 at 11:59 AM Cheryl Cartwright <ccartwright@thekey.com>
wrote:
> Hi Isabelle,
>
> Rogers has confirmed the 416 488 8777 is active and assigned to a phone
> plan. Please let me know if I can do anything else to help.
>
> Cheryl
>
> On Mon., Jul. 18, 2022, 3:03 p.m. Cheryl Cartwright, <
> ccartwright@thekey.com> wrote:
>
>> Hi Isabelle,
>>
>> I haven't forgotten it's just been a busy day. I'll let you know the
>> second it's complete.
>>
>> Cheryl
>>
>> On Mon., Jul. 18, 2022, 2:49 p.m. Isabelle La, <ila@thekey.com> wrote:
>>
>>> Hi Cheryl,
>>>
>>> Just a reminder to let me know when the updates have been made for your
>>> number with Rogers. Thank you!
>>>
>>> On Fri, Jul 15, 2022 at 9:19 AM Isabelle La <ila@thekey.com> wrote:
>>>
>>>> Thank you so much, Cheryl - appreciate the update.
>>>>
>>>> I will wait for your confirmation on Monday and then put in place the
>>>> forward for the main line so all your office numbers will be on 8x8.
>>>>
>>>> On Fri, Jul 15, 2022 at 8:07 AM Cheryl Cartwright <
>>>> ccartwright@thekey.com> wrote:
>>>>
>>>>> Hi Isabelle,
>>>>>
>>>>> Rogers has been a nightmare to deal with since the outtage. I was
>>>>> disconnected from 3 calls before finally speaking to someone. I have
>>>>> finally spoken with someone and by Monday we should have the line
>>>>> activated. It was such a slow process in comparison to the 20 minutes it
>>>>> took me to set up all 9 lines of Mavencare.
>>>>>
>>>>> I'll connect Monday as soon as it's active.
>>>>>
>>>>> Cheryl
>>>>>
>>>>> On Fri., Jul. 15, 2022, 8:14 a.m. Isabelle La, <ila@thekey.com> wrote:
>>>>>
>>>>>> Hi Cheryl,
>>>>>>
>>>>>> Just wanted to follow up to see if the number association to the Sim
>>>>>> has been completed - please let me know, thank you!
>>>>>>
>>>>>> On Mon, Jul 11, 2022 at 9:49 AM Isabelle La <ila@thekey.com> wrote:
>>>>>>
>>>>>>> Great, thanks Cheryl. When I called them previously they said the
>>>>>>> problem was the new sim was not associated to our Rogers account so they
>>>>>>> couldn’t do anything. Once you associate the sim to the number and our
>>>>>>> account, I should be able to see it and forward it accordingly. Thank you!
>>>>>>>
>>>>>>> On Mon, Jul 11, 2022 at 9:39 AM Cheryl Cartwright <
>>>>>>> ccartwright@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Isabelle,
>>>>>>>>
>>>>>>>> I just wanted to let you know that I will call Rogers again today
>>>>>>>> and see if I can get the 416-488-8777 all set up on the new SIM card. Once
>>>>>>>> complete, I will let you know so we can port over to 8x8.
>>>>>>>>
>>>>>>>> Have a great day,
>>>>>>>>
>>>>>>>> Cheryl
>>>>>>>>
>>>>>>> --
>>>>>>> --
>>>>>>> *Isabelle La *
>>>>>>> Project Management, IT Dept.
>>>>>>> * Please note my email has changed: *
>>>>>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>>>>>> Direct: 650-231-5733
>>>>>>> Fax: 919-377-9020
>>>>>>>
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>> --
*Isabelle La *
Project Management, IT Dept.
* Please note my email has changed: *
ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
Direct: 650-231-5733
Fax: 919-377-9020
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>