--0000000000006ca0930621736b48 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable With all of these changes I have one question. Is there someone watching the live boards overnight? We had 4 missed clock ins/ redlines this morning. If that is on the office team to watch we just need to know. Thanks! -Brooke- On Tue, Sep 3, 2024 at 8:56=E2=80=AFAM Timothy Thomas wrote= : > Good morning! > > I hope you all enjoyed your long weekends. As a reminder. From today > onwards, our local offices will take over handling all client and > caregiver calls during business hours. This shift is part of our ongoing > effort to strengthen connections and enhance service for our clients and > caregivers. > > What to Expect: > > - > > Call Routing: Calls will be directed to the local office in two ring > groups: > - > > Option 2: Calls from existing clients > - > > Option 3: Calls from caregivers > - > > Missed Calls: If a call is missed, it will be directed to a voicemail > box. An email will be sent to everyone in the ring group notifying you= of > the missed call. Please note that missed calls will be automatically > deleted from the voicemail box after the email is sent. > > Tips for a Smooth Transition: > > - > > 8x8 Setup: Make sure your phones are active on the 8x8 system and your > status is set to "Available." > - > > Response Time: Aim to answer calls within 3 rings. > - > > Email Follow-Up: Respond promptly to the emails regarding missed calls > that you can action. > > HERE > > is is is the Standard Operating Procedure (SOP) to guide you through the > new process: > > If you have any questions or need assistance please let me know, > Thanks! > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000006ca0930621736b48 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable With all of these changes I have one question. Is there so= meone watching the live boards overnight? We had 4 missed clock ins/ redlin= es this morning. If that is on the office team to watch we just need to kno= w. Thanks!=C2=A0 -Brooke- On Tue, Sep 3, 2024 at 8:56=E2=80=AFAM Timothy Tho= mas < tt@thekey.com > wrote: Good morning! = I hope you all enjoyed your long weekends. As a remi= nder. From today onwards,=C2=A0 our local offices wil= l take over handling all client and caregiver calls during business hours. = This shift is part of our ongoing effort to strengthen connections and enha= nce service for our clients and caregivers. What to Exp= ect: Call Ro= uting: Calls will be directed to the local office in two ri= ng groups: <ul style=3D"m