--000000000000482c78062b22d8bc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Noed. Thank you, Tim! I'll discuss with Cheryl and Liz. Also, I sent Liz a feedback email after listening to some of her calls, so not sure if that has anything to do with it. Best, Cristal On Tue, Jan 7, 2025 at 2:23=E2=80=AFPM Timothy Thomas wrote= : > Hi Cristal, > > We should be following the same minimums as the US. I'm not sure where Li= z > got this information. > > Coincidentally, Liz reached out to me earlier asking to meet. I have a > call with her tomorrow morning. > > On Tue, Jan 7, 2025 at 1:54=E2=80=AFPM Cristal Munoz = wrote: > >> Hi Tim, >> I was hoping to get some clarity around hourly and weekly minimums in >> Canada. Upon listening to Liz's calls, I noticed she is mentioning a 3 h= our >> minimum and 16 hour weekly minimum. >> >> 1) Should Canada be following the standard 4 hours a day and 12 hours >> weekly minimum? The doc I am referencing is found here >> >> . >> 2) Should Canada be following the same guidelines for managing leads >> below minimum hours? The doc I am referencing is found here >> >> . >> >> Below is an example of a lead that was closed out because they were >> unable to meet the 16 hour weekly minimum and only needed 6 hours per we= ek. >> *Client name: *Judy Walker. >> *Salesforce link*: >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000HuB2IYAV/vie >> >> Appreciate any information you can provide. Thank you! >> >> Sincerely, >> >> Cristal Munoz >> >> *Inside Sales Manager* >> >> Please note my email has changed: >> >> cmunoz@thekey.com >> >> TheKey.com >> >> >> --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --000000000000482c78062b22d8bc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Noed. Thank you, Tim! I'll discuss with Cheryl and Liz= . Also, I sent Liz a feedback email after listening to s= ome of her calls, so not sure if that has anything to do with it. Best, Cristal On Tue, Jan 7, = 2025 at 2:23=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Cristal, We should= be following the same minimums as the US. I'm not sure where Liz got t= his information. Coincidentally, Liz reached out t= o me earlier asking to meet. I have a call with her tomorrow morning.=C2=A0= On Tue, Jan 7, 2025 at 1:54=E2=80=AFPM Cristal Munoz < cmunoz@thekey.com > wrote:= Hi Tim, I was hoping to get some clarity around hourly and= weekly minimums in Canada. Upon listening to Liz's calls, I noticed sh= e is mentioning a 3 hour minimum and 16 hour weekly minimum. = 1) Should Canada be following the standard 4 hours a day and 12 = hours weekly minimum? The doc I am referencing is found here . 2) Should Canada be foll= owing the same guidelines for managing leads below minimum hours? The doc I= am referencing is found = here .=C2=A0 Below is an exam