This is a multipart message in MIME format. ------=_NextPart_000_04D2_01DA2C4C.1FECCC00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_04D3_01DA2C4C.1FECCC00" ------=_NextPart_001_04D3_01DA2C4C.1FECCC00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, =20 From a billing perspective this would not be ideal as this would delay = cash flow, which was one of our concerns, and could cause confusion with = clients. Clients would receive one invoice for the full billed amount, = which was the biggest complaint from clients previously, and later could = receive a secondary invoice for the adjusted amount.=20 =20 A potential solution could be requiring a non-refundable deposit from = CDHC clients upon start of service. This deposit would automatically be = applied towards invoices on the client account. The deposit could later = be unapplied for the CDHC covered amounts already billed, once the = letter is received and services submitted, and then be utilized for = future client responsibility invoices. Let me know your thoughts or if = you=E2=80=99d like to set up time to readdress before rolling this out = to Shawntel and the team. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas =20 Sent: Monday, December 11, 2023 8:09 AM To: kristy.poyner@thekey.com Cc: Chuck Terlesky ; michelle.kenaga@thekey.com Subject: Re: CDHC Connect Meeting Notes | 12/8/23 =20 Thanks Kristy. =20 We will be billing certain clients who are not financially qualified at = the exact CDHC rate.=20 =20 Question regarding invoicing clients prior to receiving the letter. Is = it possible to set the payment terms to 30 days so that we're not = charging their method of payment and thus having to reverse it when the = letter arrives? Thoughts? =20 Best regards, Tim =20 On Fri, Dec 8, 2023 at 3:56=E2=80=AFPM > wrote: Happy Friday! =20 Thank you for joining Michelle and I on the call this morning. We = sincerely appreciate your time in talking through this process with us. = I have attached the deck from today=E2=80=99s meeting for reference and = outlined our discussion and action items below. Please let me know if = there is anything I missed. Also attached is a breakdown of the Order to = Cash teams and escalation paths. =20 Key Notes: * Discussed pain points and potential billing solutions for CDHC client = billing and considerations for each. * Delay in receiving letter. 1. S1: Hold billing in ClearCare. 2. S2: Invoice to CDHC and hold submitting. 3. S3: Bill clients privately until letter is received. * Multiple points of contact reaching out for letter confirmation. 1. Consolidate the contacts reaching out to local office partners = regarding letter confirmations. * Tim and Chuck agreed to move forward with delaying start of care or = billing client privately for care until letter is received. * Upon letter receipt amounts covered by CDHC authorization back dating = will