--00000000000054af8a05ea63450b Content-Type: multipart/alternative; boundary="00000000000054af8905ea63450a" --00000000000054af8905ea63450a Content-Type: text/plain; charset="UTF-8" Thank you, Chen! Let's get ready for Q4! KJ Babatid Regional Director of Northern California *Please note my email has changed:* kbabatid@TheKey.com (925) 788-8126 (925) 820-8390 TheKey.com [image: TheKey] On Thu, Oct 6, 2022 at 1:00 PM Chen Xie wrote: > Hi Everyone, > > As we head into the Q4 Stretch Run, it's a good opportunity to track into > a few of our key performance indicators we emphasized last month --- Client > Starts & Client Satisfaction with the Office. > > First on Starts --- note this is not inclusive of all areas of our > company, only the components of which we had accurate tracking for via > ClearCare (so excluding MavenCare, C&H, ValueCare, etc.) and goals (so > excluding Nebraska, etc.). In September, we saw 1,024 starts within this > group. While we don't have an official roll-up goal for September, we do > have one for October, set at 1,203 starts. So we ended up achieving ~85% of > our overall start goal. We saw a number of regions, led by Canada and > Sacramento and also, excitingly, including the large regions of NJPA and > Texas, achieve starts above their October Goal, already in September. We > also saw quite a few areas that came very close, with the Bay Area at > exactly 85% performing at about the company average. We also saw a number > of regions that have some hill to climb on starts, the most extreme of > which in SW Florida lost their last week of business opportunity to the > hurricane. However, it is encouraging to see so many regions close to or > above goal, especially with much of our salesforce still in their infancy > with TheKey, and likely more lead and client opportunities to come in the > winter months. > > Division Region September - Actual October Goal November Goal December > Goal Sept/Oct Diff. % > Northeast Canada 106 85 > 91 97 125% > Northwest Sacramento 30 > 25 26 28 122% > Southwest Millenia 6 > 5 6 6 114% > Northeast Connecticut 17 102 (15) > 110 117 113% > Northeast New Jersey and Pennsylvania 79 > 73 78 83 109% > Southwest Texas 81 78 > 83 89 104% > Northwest Columbus 9 > 9 9 10 100% > Northeast DC Metro 65 > 66 70 75 99% > Southwest California Skilled Care 30 > 31 33 35 98% > Northwest Central States 20 > 22 23 25 91% > Northeast Illinois 25 > 28 30 32 89% > Northwest Pacific Northwest 66 > 75 81 86 88% > Northwest Bay Area 163 192 > 205 219 85% > Southeast NC and SVA 49 > 61 66 70 80% > Southwest 123 Home Care 19 > 25 26 28 78% > Southwest Mountain 25 > 33 36 38 75% > Southeast Southeast Florida 44 > 63 68 72 70% > Southeast Southern States 36 > 52 55 59 70% > Partnership Business Ohio and Indiana 18 > 26 28 30 69% > Southwest Greater San Diego 44 > 65 69 74 68% > Northeast New York 15 38 (24) > 44 50 63% > Northeast New England 4 > 7 8 8 57% > Northeast Great Lakes 21 > 39 42 45 53% > Southwest Greater LA 30