------=_Part_3958572_1977907529.1747849893930 Content-Type: multipart/alternative; boundary="----=_Part_3958573_1113979432.1747849893930" ------=_Part_3958573_1113979432.1747849893930 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello, I am following up on my previous email. Upon auditing this client's = profile, I noticed that the person whose payment information was provided o= n the PAF is not the person who signed the document. In order to be complia= nt with our legal and payment processing policies, we will need to obtain a= PAF that has the signature of the person whose payment information is prov= ided, authorizing us to charge their account. Alternatively, we will need p= roof that the signer is authorized to use the provided payment information.= This can be verified by having the signer listed on the account (e.g., by = providing a voided check) or by submitting a copy of a POA granting the sig= ner authority to use the payment information. Without formal documentation = verifying this authorization, we will be in violation of PCI compliance sta= ndards. This exposes us to potential security risks and leaves us vulnerabl= e if the client decides to dispute any charges. Without proof of authorizat= ion, we would be unable to properly defend against such claims, which could= result in significant legal and financial consequences. Please let me know= if you have any questions or need further clarification. Thank you! DeAnna= Brown Finance Onboarding Analyst III | TheKey ltci@thekey.com Long Term Ca= re Insurance Customer Service - (855)-205-8007 Long Term Care Insurance Fax= - (813) 693-5625 Billing@thekey.com 866-226-1702 On Thu, 15 May at 3:59 PM= , Client Service<clientservice@thekey.com> wrote: Hello, Upon auditing t= his client's profile, I noticed that the person whose payment information w= as provided on the PAF is not the person who signed the document. In order = to be compliant with our legal and payment processing policies, we will nee= d to obtain a PAF that has the signature of the person whose payment inform= ation is provided, authorizing us to charge their account. Alternatively, w= e will need proof that the signer is authorized to use the provided payment= information. This can be verified by having the signer listed on the accou= nt (e.g., by providing a voided check) or by submitting a copy of a POA gra= nting the signer authority to use the payment information. Without formal d= ocumentation verifying this authorization, we will be in violation of PCI c= ompliance standards. This exposes us to potential security risks and leaves= us vulnerable if the client decides to dispute any charges. Without proof = of authorization, we would be unable to properly defend against such claims= , which could result in significant legal and financial consequences. Pleas= e let me know if you have any questions or need further clarification. Than= k you! DeAnna Brown Finance Onboarding Analyst