--00000000000031992a063634442f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Are we missing an opportunity to bill for this holiday pay? Why should we eat the cost and not be able to pass it through? Kevin Murray Chief of Staff | TheKey Mobile: 225-368-6471 On Wed, May 28, 2025 at 8:17=E2=80=AFAM Timothy Thomas wrot= e: > Good morning, > > I'm following up on this topic as I never heard back. > > Thank you > Tim > > On Mon, May 12, 2025 at 1:44=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi Kevin and Donny, >> >> I met with Melissa last week to discuss the caregiver margin target >> within The Key Incentive Plan as it applies to our Canadian sites. As yo= u >> know, we currently receive a 2.5% discount to account for the proportion= of >> price-fixed government business=E2=80=94a helpful adjustment that Derek = aligned to >> our mix. >> >> However, we=E2=80=99ve observed that statutory holiday pay, which is a l= egislated >> caregiver cost in Canada, is consistently the key factor determining >> whether sites meet the caregiver margin target. In months without a holi= day >> (e.g., March), all sites achieved at least a portion of the margin-relat= ed >> Keys. In contrast, when a holiday falls within the month, the vast major= ity >> of sites fall short of the margin threshold=E2=80=94despite no change in >> operational practices. >> >> To ensure the incentive structure remains fair and performance-driven, >> I=E2=80=99d like to suggest we either: >> 1. Adjust the existing 2.5% discount to more fully reflect the statutory >> holiday pay burden, or >> 2. Exclude statutory holiday pay from the caregiver margin calculation. >> >> Melissa is aligned in principle and is interested in your views on this. >> I=E2=80=99m happy to discuss it on a call if that's helpful. >> >> Best regards, >> Tim >> > >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --00000000000031992a063634442f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Are we missing an opportunity to bill for this holiday pa= y?=C2=A0 Why should we eat the cost and not be able to pass it through?=C2= =A0 Kevin Murray Chief of= Staff=C2=A0|=C2=A0TheKey Mobile: 225-368-6471 On Wed, May 28, 2025 at 8:17=E2=80=AFAM Tim= othy Thomas < tt@thekey.com > wrot= e: Good morning,=C2=A0 I'm following up on this topic as I never heard back. Thank you Tim On Mon, May 12, 2025 at 1:44= =E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Kevin and Donny, I met with Melissa last week to discuss= the caregiver margin target within The Key Incentive Plan as it applies to= our Canadian sites. As you know, we currently receive a 2.5% discount to a= ccount for the proportion of price-fixed government business=E2=80=94a help= ful adjustment that Derek aligned to our mix. However, we=E2=80=99ve= observed that statutory holiday pay, which is a legislated car