--00000000000000c59005e9d63a2f Content-Type: text/plain; charset="UTF-8" Sorry, one more clarification. It seems like most of the office hour ring groups are actually going to the Ring Group's Voicemail and NOT the answering service. Can you please confirm if calls are unanswered during business hours, would you like it forwarded to the answering service or that ring group's voicemail? On Thu, Sep 29, 2022 at 10:53 AM Timothy Thomas wrote: > I think the latter, > > Winnipeg = Brian, Cheryl, answering service > Calgary = Shawntel, Cheryl, answering service. > > On Thu, Sep 29, 2022 at 1:51 PM Isabelle La wrote: > >> Hi All, >> >> Can you please confirm if you want it to be a first ring group of >> simultaneous ring for Brian/Shawntel and then just Cheryl in a back-up ring >> group before going to answering service or do you just want one sequential >> ring group and if the latter, which order would you like that in before >> going to answering service? >> >> On Thu, Sep 29, 2022 at 10:28 AM Timothy Thomas wrote: >> >>> Fine with me, please initiate this change Isabelle. Chuck is out and >>> Cheryl is in for existing client calls in Calgary / Winnipeg. >>> >>> Cheryl would you like to be in the mix for all existing client calls for >>> Canada? as a sequential back up of course. >>> >>> Thank you. >>> >>> On Thu, Sep 29, 2022 at 12:49 PM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Isabelle and Timothy. >>>> >>>> In speaking with Brian and Shawntel about the button for >>>> existing clients the setup doesn't seem to make sense. Existing clients go >>>> to local Client Success managers and then to Chuck and not to me? I am >>>> trying to help these markets and have calls with them regularly, I feel I >>>> should be their backup as other regionals are the back-ups for their silos >>>> such as Joey being the appropriate person as back up for local client >>>> solutions as an example. Additionally, can the ring group for >>>> existing clients for both markets ring to Shawntel and Brian and then me so >>>> that when one of them is at an assessment or home visit the call is still >>>> answered rather than several calls going to voicemail? >>>> >>>> Please let me know your thoughts, >>>> >>>> Cheryl >>>> >>>> -- >>>> *Cheryl Cartwright* >>>> Director of Care >>>> Home Care Assistance >>>> Office: 416-488-8777 >>>> Toronto, ON (EST) >>>> torontohomecareassistance.ca >>>> >>>> --- >>>> Read Our Testimonials >>>> Join Our Newsletter >>>> >>>> We Are Hiring! >>>> >>>> Champions of Longevity >>>> ccartwright@homecareassistance.com >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> -- >> -- >> *Isabelle La * >> Project Management, IT Dept. >> * Please note my email has changed: * >> ila@thekey.com >> Direct: 650-231-5733 >> Fax: 919-377-9020 >> >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Can