--000000000000ed8d950606f8dba9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe all I need are the DIDs. Thanks, Gabrielle! Timothy / Joey - Just for confirmation ... this is currently only for Closed hours and only on applicable English IVR menus, correct? Calgary W. Vancouver Montreal Ontario Winnipeg Thanks! On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe = wrote: > If you're talking about urgent after hours staffing, potentially last wee= k > of October or first week of November. But we still need to talk through > the French piece. > > If you're talking about intakes, @Mark Warner wh= ere > are we at on that in terms of what you need to make the changes. DIDs fr= om > me and anything else? > > Thanks! > > GW > > Gabrielle Wolfe > * Please note my email has changed: * > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Wed, Oct 4, 2023 at 9:02=E2=80=AFAM Timothy Thomas wro= te: > >> Great. >> >> Gabrielle I know you're busy with the Frax changes on the US side. When >> do you think we can launch After-hours / Weekends for Canada? >> >> On Wed, Oct 4, 2023 at 11:37=E2=80=AFAM Joey Taylor >> wrote: >> >>> Hey Mark, >>> >>> Sorry for the late reply. We have not received any more errant calls on >>> these numbers. >>> >>> Thank you for making the changes, >>> >>> On Mon, Oct 2, 2023 at 10:18=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> I believe we are ready to go. >>>> Joey - have you received any more errant calls on any of those direct >>>> numbers we assigned/reassigned to the Lead groups? >>>> >>>> Thanks! >>>> >>>> On Mon, Oct 2, 2023 at 8:52=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Good morning, >>>>> >>>>> Following up on our Canadian launch for after hours. I believe >>>>> everything is set. >>>>> >>>>> Thanks >>>>> Tim >>>>> >>>>> On Tue, Sep 26, 2023 at 1:27=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> The price book has been updated. Are we good to go? >>>>>> >>>>>> On Mon, Sep 18, 2023 at 4:56=E2=80=AFPM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> Canada 8x8 & Call Center Intakes >>>>>>> >>>>>>> >>>>>>> >>>>>>> Actions: >>>>>>> >>>>>>> Office main phone number/address - Tim/Joey to Mark/Gabrielle >>>>>>> >>>>>>> Rates updated in SF - Tim/Joey, confirm once completed (critical >>>>>>> path, can go live once complete) >>>>>>> >>>>>>> 5 ring groups for lead transfer that fail over to office on-call - >>>>>>> Mark >>>>>>> >>>>>>> External #s for all 5 lead transfer groups and all 5 office on-call >>>>>>> groups - Mark to Gabrielle >>>>>>> >>>>>>> DID for auto attendants - Gabrielle to Mark >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> GW >>>>>>> >>>>>>> Join with Google Meet >>>>>>> >>>>>>> Meeting link >>>>>>> meet.google.com/qev-odhv-onv >>>>>>> >>>>>>> Join by phone(US) +1 570-634-6161 >>>>>>> PIN: 374164447 >>>>>>> >>>>>>> More phone numbers >>>>>>> >>>>>>> Canada 8x8 & Call Center Intakes >>>>>>> Monday Sep 18, 2023 =E2=8B=85 1pm =E2=80=93 2pm (Pacific Ti