--Apple-Mail-D4B14ABE-E7EE-456B-A34F-B883A06ABC9E Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable = Tim Thomas 514 726 7647 Begin forwarded message: From: David Wilson <david.wilson@thekey.com> Date: March 25, 2025 at 8:06:48=E2=80=AFAM EDT To: The Key CEO <c= eo@thekey.com> Cc: Tim Thomas <tthomas@thekey.com>, Melis= sa Reyes <melissa.reyes@thekey.com>, Shadi Gholizadeh <shadi@thekey= .com> Subject: Re: A Message from TheKey=E2=80=99s CEO =E2=80= =93 We Appreciate You =EF=BB=BF Hey All, This was just a setting issue. I had Tala look into it and c= orrect the issue yesterday. The se= tting for viewing previous shifts/notes are as follows. This setting is turn= ed on and off depending on the preference. Typically to change a setting we n= eed the GM's or Audra's approval when it's opening up access to information.= We got that yesterday and made the update. W= e should be good going forward and will test a few test caregiver accou= nts today to make sure it's working as expected. Thanks, David On Mon, Mar 24, 2025 at 3:58=E2=80=AFPM The Key CEO < ceo@thekey.com > wrote: David, = Is this a limitation of the wellsky app, setup error on CG side, a glitch, o= r something else? Thanks again. Best, Derek On Mon, Mar 24, 2025 at 7:33=E2=80=AFAM The Key CEO < ceo@thekey.com > wrote= : Feedback from a client in Winnipeg. ---------- Forwarded message --------- From:= Diana Sakolinsky < dmsako@outlook.com > Date: Fri, Mar 21, 2025 at 2:47=E2=80= =AFPM Subject: Re: A Message from TheKey=E2=80=99s CEO =E2=80=93 We Appre= ciate You To: CEO < ceo@thekey.com > Hello Chris, Thank you for your message. I am Arnie Sakolinsky's wife, Diana, and his pri= mary caregiver. One of our caregivers has expressed concern about not being able to acc= ess her previous care notes on Arnie through the App. provided. I agree with her. She has approached the The Key here in Winnipeg for help, w= ith no success. Before the App. was updated, many months ago, this was possi= ble. We are lucky that she is a constant caregiver, but should she not be here on= e or two days, it is important that her replacement be able to see the care n= otes. At the moment this is not possible and why not? <div style=3D"font-family:Calibri,Helvetica,sans-serif;f