--00000000000018906205f0754983 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. Not sure if you were able to see mine and Tim=E2=80=99s rem= arks from back in October but sadly this is an ongoing situation with a clients daughter-in-law who also suffers from mental issues or her own. The client is a wonderful woman but is a serious hoarder and the police have been out to say the environment is not fit for residence or for employment. I will follow up again if you wish but this is not a regular circumstance and we have all tirelessly tried to provide care for this family with significant success considering. I will take the lead on this follow up. Cheryl On Thu, Dec 22, 2022 at 6:59 PM Keri Thrush wrote: > Hi, team! > > Dev has completed a follow up survey for Barb and provided below are the > details. We will allow you to take the lead and determine next steps. Tha= nk > you! > > Client Name: Barb Vaughan > > CC ID: 1000000000012039 > > Primary Contact: Devora "Dev" Chepil > > PC Contact Info: devvaughan@hotmail.com / +2048062471 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Winnipeg > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > Survey: Relationship 2 > > Main Score: 0 > > Comments: Does not have a reliable means to get to work. Due to this she > misses or shortens shift. Complains about not having money. Does not foll= ow > instructions well. Often hard to communicate with. Does not complete > everyday tasks on regular basis especially on Fridays. Not physically fit > enough to do the job. Within 10 minutes of arriving she wanted to sit to = do > a task that should have only taken 30 seconds before moving on to the nex= t > task. She was not well matched to our needs. Billing errors happen often > and take forever to resolve. We have been given an ultimatum to return to > direct withdrawal payments with a two day deadline that if we do not allo= w > access HCA will withdraw services. We have been told that these ultimatum= s > come from corporate. Care staff are unreliable and often don=E2=80=99t sh= ow up for > shifts. We are often told they are not coming only minutes before their > shift is supposed to start. Staff claim they call repeatedly for an hour > and a half to two hours prior to their shift starting. It doesn=E2=80=99t= seem that > staff within the office communicate with each other. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D173237 > > On Thu, Oct 27, 2022 at 7:09 AM Timothy Thomas wrote: > >> Hi Aileen, >> >> I reviewed the report with my team yesterday. >> >> In fact this is the hoarding client where we have churned through nearly >> 50 caregivers since the start date in 2020. The client's daughter does s= eem >> to suffer from some mental health issues and is very difficult to please= . >> To her