--000000000000da5daa05f9b39db4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Vincenzo Nesparoli Can you look into this please. @Timothy Thomas Is this client being charged x2 for holiday? Yolanda Favretto thank you On Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com wrote: > *RE: Billing Errors* > > * Yolanda Favretto =E2=80=93 Invoice No. 48302* > > > > Mr. Malik, > > > > I would like to bring to your attention several billing errors on Invoice > No. 48032 (attached). > > > > 1. The 1.5X Holiday Rate is shown as $44.73 but should be $50.33 > ($33.55/hr regular rate x 1.5). > > > > 1. Although it is indicated that a 1.5X Holiday Rate is applied, we > have been billed double the regular hourly rate. > > > > Ex: 04/10/23 08:00 a.m. =E2=80=93 07:00 p.m., Josephine, Reg. 11= hrs > > > > Should be: 11 hrs x $50.33 (1.5X Holiday Rate) =3D $553.63 > > > > We were billed $738.05. > > > > $738.05 =C3=B7 11 hours =3D $67.10/hr > > > > $67.10/hr is double the regular hourly rate of $33.55. > > > > 1. As per Dominique=E2=80=99s e-mail, below, an adjustment was made fo= r the > portion of the holiday rate that was not charged on Invoice 47929 > (attached). However, the amount billed for the =E2=80=9CCorrection fo= r Easter > Monday holiday surcharge invoiced last week=E2=80=9D was also charged = at double the > regular hourly rate. > > > > I look forward to receiving a revised invoice with these errors corrected= . > > > > Regards, > > > > Dario Favretto > > > > > > > > *From:* Dominique Jacobs > *Date:* April 18, 2023 at 1:54:22 PM EDT > *Subject:* *Billing error* > > =EF=BB=BF > > Good afternoon, > > > > The billing department has asked me to notify you that the entire holiday > rate was not charged on the previous bill. It will be charged on the > upcoming one with a note "miscellaneous charge collection" > > > > Very sorry for this inconvenience. If you have any questions please do no= t > hesitate to contact the billing department. > > > > Thank you > > Dominique > > > [image: TheKey] > > *Dominique Jacobs * > > *Client Care Manager/Licensed Practical Nurse* > > *Gestionnaire des soins/Infirmi=C3=A8re auxiliaire* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > djacobs@TheKey.com | TheKey.ca > > > --=20 *Ali Malik* Manager - Financial Operations --000000000000da5daa05f9b39db4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Vincenzo Nesparo= li =C2=A0Can you look into this please. @Timothy Thomas =C2=A0Is this client being charged x2 fo= r holiday? Yolanda Favretto thank you On = Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com < domaine@domainebuilder.com > wrote: RE:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0 Billing Errors =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Yolanda Favretto =E2=80=93 Invoi= ce No. 48302 =C2=A0 Mr. Malik, =C2=A0 I would like to bring to your attention sever