--0000000000001b6aca05dbdbca27 Content-Type: text/plain; charset="UTF-8" please work with Alex to figure out the details. The objective is that we would not keep reporting Canada numbers "wrong". On Mon, Apr 4, 2022 at 4:25 PM Timothy Thomas wrote: > It might be easier to tag them a certain way if that helps. Or I can send > you the exact client list. > > Should you prefer a total number per business unit then I'll have to > confirm with the GM's and get back to you. > > On Mon, Apr 4, 2022 at 2:15 PM Andy Feldman wrote: > >> Makes sense. Can you provide the number of clients in clearcare for each >> Canada Business Unit that are part of government programs that we should >> not be surveying now? >> >> On Mon, Apr 4, 2022 at 2:12 PM Timothy Thomas >> wrote: >> >>> This is a government entity, to be honest it would be very difficult to >>> survey the correct person via email and they would likely not be aware of >>> service issues to begin with. Let me know how you would like to proceed. >>> >>> On Mon, Apr 4, 2022 at 2:06 PM Andy Feldman wrote: >>> >>>> Thank you, Tim. So for VCH, is the client the primary contact? If not, >>>> who would we engage to understand how things are going? >>>> >>>> On Mon, Apr 4, 2022 at 2:03 PM Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Hi Andy, please see below as it related to Vancouver. >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Carolina Orosa >>>>> Date: Mon, Apr 4, 2022 at 1:37 PM >>>>> Subject: Re: Canada - missing primary contact info in ClearCare >>>>> To: Timothy Thomas >>>>> >>>>> >>>>> Hi Tim, >>>>> >>>>> The ones with numbers are Vancouver Coastal Health clients. We don't >>>>> have a primary contact for those because we deal directly with VCH - they >>>>> just send us a referral and we take it from there. We don't have any >>>>> interactions with the family. >>>>> >>>>> Also for facilities like EFry, our main contact is the HR person who >>>>> manages all the EFry facilities - she doesn't have insight into our >>>>> services with each individual Efry facility. >>>>> >>>>> For the rest, we will update with the primary contact. >>>>> >>>>> Thank you, >>>>> >>>>> Carolina >>>>> >>>>> On Mon, Apr 4, 2022 at 6:57 AM Timothy Thomas >>>> tt@homecareassistance.com> wrote: >>>>> >>>>>> Hi all, >>>>>> >>>>>> Please see the list of clients below who do not have a primary >>>>>> contact in ClearCare. This is required for client surveys. If possible, >>>>>> please have this update before the end of day. >>>>>> >>>>>> Thank you! >>>>>> Tim >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Andy Feldman >>>>>> Date: Sun, Apr 3, 2022 at 11:12 AM >>>>>> Subject: Canada - missing primary contact info in ClearCare >>>>>> To: Timothy Thomas , Alex Hodges >>>>> ahodges@thekey.com> >>>>>> >>>>>> >>>>>> +Alex Hodges >>>>>> >>>>>> Below is a list of Canadian clients that appear not to have a primary >>>>>> contact in the contact tab in ClearCare. Our client survey program s