--000000000000c3f9b505f75a381a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Adding Tim to this email thread. Few things client is upset about: 1. Invoices - We just checked outlook and all invoices are being sent to them on a weekly basis, they might be going to his junk mail on his end. 2. Account statement- There was a slight delay in sending this to client due to miscommunication and issues with multi user qb- Client requested this Thursday, we are sending it today. 3. Incorrect charge on PAD- Tim Sr accidentally charged another client's invoice to this client because the names are identically the same : One is Ronnie Hirsh and the other is Ronie Hirsh. Thats when that email above was sent I understand the client is upset, I can get on call with them to solve this issue. Please let me know how you want to handle. thank you, On Mon, Mar 20, 2023 at 3:36=E2=80=AFPM Dov Gandell wr= ote: > FYI, please forward this to Tim Thomas (the signature on the rate change > mass letter with a manual rate written in!). > > this is what I just received: > > Dear client, > > Due to an input error, your recent bank debit (PAD) to cover the March 13= , > 2023, invoice #47502, was entered incorrectly. Instead of $4,319.21, the > amount of $6.664.71 was withdrawn, resulting in a credit on your account = of > $2,345.70. Please see statement attached. We will apply this credit to y= ou > next invoice unless we hear from you otherwise. > > Again, please accept our apologies for any inconvenience this may have > caused. > > Should you have any questions please don=E2=80=99t hesitate to contact us= . > > > This does not inspire confidence as a first transaction with PAD from an > outfit that is no longer providing weekly invoices or receipts and has > unilaterally increased their hourly rate without considering context or > history on individual cases. > > A demonstration of good faith in your client might be helpful now. > > Thank you Maria for making The Key look good. > > Dov > > > > > On Mon, Mar 20, 2023 at 2:35=E2=80=AFPM Ali Malik = wrote: > >> Hi Dov, >> >> You should be receiving invoices on a weekly basis. I will check with th= e >> team on the email address we have on file. >> >> Your 2022 account statement will be sent to you by EOD today. @Sumira >> Suthesan Please make this a priority. >> >> If there is anything else I can assist with Dov please let me know. >> >> Thank you, >> >> On Mon, Mar 20, 2023 at 2:18=E2=80=AFPM Dov Gandell = wrote: >> >>> Yes, please do this. I have changed to PAD but now do not have any >>> record of the money you are pulling from the account? Why did the invo= ices >>> stop? If this is the case, i will revoke the PAD as I do not think thi= s is >>> proper business practice to withdraw money without invoice or receipt. = I >>> will re-read the PAD contract. >>> >>> It would be nice to have timely service given that your caregiver rates >>> are going up without any consideration of immediat