--000000000000bc99c7063236d636 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Who has a list of all the email distribution lists that we may need? This process and situation is so screwed up I don=E2=80=99t know how to fix it w= ithout a full list with a description of each then I=E2=80=99ll pick each one needed= . The description is very important if we are supposed to pick them out at the local level. Thanks *Will Reid* Partner | TheKey Mobile: 513.707.2304 ---------- Forwarded message --------- From: Jackie Summers Date: Mon, Apr 7, 2025 at 4:28=E2=80=AFPM Subject: Re: DL - Query - [#1088780] To: Mike Conner CC: , , Thank you Mike - I can see how "add to all HCL communication" was maybe misinterpreted vs we need to provide exact email handles only. That's helpful, thank you. Jackie Summers Director of Sales Operations 951-675-0413 TheKey.com [image: TheKey] On Mon, Apr 7, 2025 at 12:52=E2=80=AFPM Mike Conner = wrote: > Hi Jackie, > > On the user's onboarding form it was requested to add Amy to all HCL > communications which was done. I also checked and I see only one helpdesk > ticket requesting Amy to be removed from a email group which was complete= d > on Friday. > > If you can review the list of distribution groups listed above and let us > know which ones Amy does not needs to be a part, we can remove her from > those groups. > > More conveniently, Google offers a self service portal for group distro > administration. Please have Amy navigate to groups.google.com and remove > herself from any unnecessary groups. > > Thanks, > > Mike > > On Mon, 7 Apr at 3:34 PM , Subham Banerjee wrote: > Hi Jackie, > > Good Day to You! > > I checked her account, and she is not part of > eastbay-intake@homecareassistance.com > On the other hand, I am sharing the groups she is part off as below: > =E2=80=8B > babs@thekey.com > canadahclteam@thekey.com > cincyteam@thekey.com > hcl@thekey.com > midwest-hcl@thekey.com > bayarea_hcls@thekey.com > bdcorp@thekey.com > dcmetrohcl@thekey.com > hclfranchise@homecareassistance.com > > I am assuming she might subscribed some auto generated mails, She need to > unsubscribe. > > Kindly check all the DL's and let me know do I need to make any changes. = I > am happy to help here. > > > Warm Regards, > > *Subham Banerjee* > Senior Service Desk Engineer > Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > *We are Happy to Assist You!* > > > On Mon, 7 Apr at 3:11 PM , Jackie Summers wrote: > +Mike Conner > > Can we please get some support on this ticket please? Amy has sent > multiple tickets indicating that she is on a wrong email handle. One of t= he > following: > To: eastbay-intake@homecareassistance.com eastbay-intake@homecareassistance.com> > > And she is a new hire in Ohio. This is causing a lot of confusion for thi= s > new hire and her inbox having many emails not pertaining to her. > Can you please audit all of the email distro