--000000000000d1985d05ec91f705 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes I agree RN should not be involved in regulated states. On Thu, Nov 3, 2022 at 10:40 AM Cathy Goffredo wrote: > Jay, I agree with you 100%. The challenge for example in NJ, is that thes= e > are RN's with a clinical focus. They have to assess, paperwork, etc and > don't have time to handle billing as well. But someone has to own it and = it > should be the client success manager. > > *Cathy Goffredo* > Regional Director PA & NJ > C. 267-406-5844 > > *Note my new email address:cathy.goffredo@TheKey.com* > *TheKey.com * > [image: TheKey] > > > On Thu, Nov 3, 2022 at 10:37 AM Jay Skypeck > wrote: > >> In my opinion those closest to the case should be the best to proactivel= y >> mediate these issues (as they have been with billing challenges, price >> increases etc) >> These folks are truly in the home and the face of our company in our >> clients eyes, so they have a vested interest in their trust and >> professional reputation. >> I agree tickets need to be created for ongoing visibility and >> accountability for issues so we can solve process failures, but I don=E2= =80=99t >> think we can yet say they are not to be involved. >> >> On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo > catherine.goffredo@thekey.com> wrote: >> >>> Hello my fellow colleagues.... >>> >>> Happy Thursday! >>> >>> Need some input. I was told yesterday that Client Success Regional >>> Managers should not be handling billing issues. So if they don't handle >>> billing issues, who is supposed to own that client issue? Billing sends= the >>> email to me and my RN Client Success Manager. >>> >>> I was also told they recently updated the Client Success job >>> descriptions. Is that true? The last version I have was from May. >>> >>> *Cathy Goffredo* >>> Regional Director PA & NJ >>> C. 267-406-5844 >>> >>> *Note my new email address:cathy.goffredo@TheKey.com* >>> *TheKey.com * >>> [image: TheKey] >>> >> -- >> Jay Skypeck >> *Regional Director New England* >> >> >> *445 Washington StreetWellesley, MA 02482617.910.6922* >> Jason.Skypeck@TheKey.com >> >> TheKey.com >> [image: TheKey] >> > -- Jay Skypeck *Regional Director New England* *445 Washington StreetWellesley, MA 02482617.910.6922* Jason.Skypeck@TheKey.com TheKey.com [image: TheKey] --000000000000d1985d05ec91f705 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes I agree RN should not be involved in regulated states= . On Thu, Nov 3, 2022 at 10:40 AM Cathy Goffredo < catherine.goffredo@thekey.com > wrote:= Jay, I agree with= =C2=A0you 100%. The challenge for example in NJ, is that these are RN's= with a clinical focus. They have to assess, paperwork, etc=C2=A0and don= 9;t have time to handle billing as well. But someone has to own it and it s= hould=C2=A0be the client success manager.=C2=A0 Cathy Goffredo Regional Director PA & NJ C. 267-406-5844 Note my