--000000000000c20f6605f031be52 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim=E2=80=94FYI below. The billing piece of this is very small. Payroll i= s where the effort is here. We are coordinating a review for next week. I don=E2= =80=99t own payroll, but an trying to facilitate a solution. Chuck and Germaine lead payroll and I am looping them in. It would help for you to start a dialog with them if you have not already done so. Julie and chuck are included in the below email. *From:* Gary Scott *Sent:* Monday, December 19, 2022 12:05 PM *To:* 'Angie Markwell' ; Lisa Larson ; Julie Fletcher *Cc:* Chuck Leu *Subject:* RE: Billing / Payroll Adjustments (Montreal) Angie, I discussed this with Tim last week and we discussed with the office this morning. The billing side of this work is probably 20 min. Most of the work is in the payroll area. Next week is a payroll week and the team is going to observe the payroll process to see what can be done. We=E2=80=99ll pull payroll team into this= review of course. Gary *From:* Angie Markwell *Sent:* Tuesday, December 13, 2022 12:03 AM *To:* Lisa Larson ; Gary Scott ; Julie Fletcher *Subject:* Re: Billing / Payroll Adjustments (Montreal) Hi Lisa and Gary, I Would love to chat about how we remove operations from this part of the process in Canada. Like everywhere else the Ops team will close daily and ensure data input is accurate. they should not be spending hours trying to determine how to bill for clients that have multiple pay sources. Happy to discuss. On Mon, Dec 12, 2022 at 3:44 PM Timothy Thomas wrote: Hi Angie, As discussed on our call today, the montreal ops team including client success / scheduling spent the entire morning and early afternoon finalizing billing and payroll. The largest time suck was inputting client and caregiver adjustments relating to our government co-pay program called =E2=80=9Cemployee-check=E2=80=9D. Under this program a portion of the careg= ivers salaries are paid for by the government (remitted directly to the employee) and deducted from the clients invoice. This was previously handled by our billing / payroll specialist Sandra Daoust, but since her resignation the ops team has been asked to take over. With resources stretched thin, this is not something we can take on. Thank you Tim --=20 *Tim Thomas* Head of Canada Division *Please note my email has changed:* tt@TheKey.com (514) 591-9387 *TheKey.com * [image: TheKey] --000000000000c20f6605f031be52 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim=E2=80=94FYI below.=C2=A0 The billing piece of this is very small.=C2= =A0 Payroll is where the effort is here.=C2=A0 We are coordinating a review= for next week.=C2=A0 I don=E2=80=99t own payroll, but an trying to facilit= ate a solution.=C2=A0 Chuck and Germaine lead payroll and I am looping them= in.=C2=A0 It would help for you to start a dialog with them if you have no= t already done so. Julie