--Apple-Mail-58D2ED50-B7B3-4E79-911A-01ED8F5C7462 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Actually my husband experienced a fall which left him bruised and hurting=E2= =80=94 luckily no broken bones.=20 Your Accounting Department=E2=80=99s response to our request raises many con= cerns for Jim and I.=20 Again I am very disappointed in The Key=E2=80=99s desire to make all things u= niform for clients who have so many unique and individual needs.=20 Brian -I have many questions for you.=20 Could you contact me ASAP=20 Thanks Carol Sent from my iPhone > On Jan 15, 2024, at 3:46=E2=80=AFPM, Lito Delapena wr= ote: >=20 > =EF=BB=BF > Hi Carol, >=20 > Hope you had a wonderful weekend, after further review of the update to th= e SFMC billing schedule with leadership and keep the Bi weekly billing as is= has been made. This change has been made across our portfolio in order to s= tandardize our processes and to promote uniformity across all SFMC clients. W= e apologize as this will be new to what you were originally accustomed to bu= t we will provide another copy of the new billing schedule that you can util= ize for your own personal accounting. > =E2=80=8B > Please let us know if you have any additional questions or concerns. >=20 >=20 > Thanks,=20 >=20 > Lito Delapena > Help Desk Manager > Billing@thekey.com > 866-226-1702 >=20 > On Mon, 15 Jan at 10:18 AM , 'Jim' James Henderson (Winnipeg) wrote: > Hi Lito >=20 > Have you made a decision about letting my husband and I be billed monthly.= >=20 > Please confirm >=20 > Thanks > Carol > Sent from my iPhone > 628661:611100 --Apple-Mail-58D2ED50-B7B3-4E79-911A-01ED8F5C7462 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Actually my husband experienced a fall whic= h left him bruised and hurting=E2=80=94 luckily no broken bones. Your Accounting Department=E2=80=99s response to our request raises m= any concerns for Jim and I. Again I am very disappointed in T= he Key=E2=80=99s desire to make all things uniform for clients who have so m= any unique and individual needs. Brian -I hav= e many questions for you. Could you contact m= e ASAP Thanks Carol Sent from my iPhone On Jan 15, 2024, at 3:46=E2=80=AFPM,= Lito Delapena <billing@thekey.com> wrote: =EF=BB=BF Hi Carol, Hope you had a wonderful weekend, after further review of t= he update to the SFMC billing schedule with leadership and keep the Bi weekl= y billing as is has been made. This  = ;change has been made across our portfolio in order to standardize our proce= sses and to promote uniformity across all SFMC clients. We apologize as this= will be new to what you were originally accustomed to but we will provide a= nother copy of the new billing schedule that you can utilize for your own pe= rsonal accounting. =E2=80=8B Please let us know if you have any additi= onal questions or concerns. Thanks, Lito Delapena Help Desk Manager B