--000000000000d8d842060bdc37f7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks a lot for jumping in there someone ghosting him is not great , guys wife just died too On Wed, Dec 6, 2023 at 1:15=E2=80=AFPM Timothy Thomas wrote= : > Hi Mr De Leeuw, > > I apologize for the delay in sorting out this matter. I will personally > escale this with our billing team and get back to you in the next 24 hour= s > with an update. > > Best regards, > Tim > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > On Wed, Dec 6, 2023 at 1:34=E2=80=AFPM Brian Boxall = wrote: > >> Hi Harry, >> >> I'm so disappointed in the challenges you have had to work through with >> the billing team. >> >> With that department out of my local office,I have no immediate solution >> to provide other than I am going to CC my local leadership to see what w= e >> can come up with. >> >> I will follow up as soon as I can. >> >> >> >> >> >> On Wed, Dec 6, 2023 at 11:04=E2=80=AFAM Harry De Leeuw >> wrote: >> >>> Brian, >>> >>> >>> >>> You will note the date of our last email below as October 27th. It is >>> now December 6th and the issue has not been resolved. I have been in >>> constant touch with Cathy Saari over this period and initially, she was >>> cooperative and answering my emails. In the past two weeks, I have had = no >>> response from Cathy to several emails. I am prepared to push this up th= e >>> chain to Paul Kahn, but would like to avoid that if you can straighten >>> things out. If this is not rectified very soon, WRHA may require all >>> funding to be returned because I haven=E2=80=99t completed their report= ing >>> requirements. Please advise if you can expedite matters. >>> >>> >>> >>> By way of background, The key has now charged the correct account with >>> two of the three invoices and all that is required is to charge the thi= rd >>> invoice to my account and supply me with a letter that the account is p= aid >>> in full. >>> >>> >>> >>> Thank you, >>> >>> Harry >>> >>> >>> >>> >>> >>> *Harry De Leeuw *| Consultant >>> BA, FRI, CCIM, CIPS, TRC >>> Shindico Realty Inc. >>> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9 >>> Direct: (204) 928-8232 >>> Mobile: (204) 981-2424 >>> >>> *Our firm is part of CORFAC International and Retail Brokers Network* >>> >>> CONFIDENTIAL: The information contained in this email is confidential >>> and it is only intended for the use of the individual or entity to whom= it >>> is addressed. If you have received this email in error, you are prohibi= ted >>> from disclosing, copying, distributing or using of this information. Th= e >>> unauthorized use, publication, forwarding, copying or printing of this >>> email and its attachments is expressly prohibited. >>> >>> If you no longer wish to receive these emails you may unsubscribe at an= y >>> time by responding to this email with the subject