--0000000000007cb8de05f15fbaa0 Content-Type: multipart/alternative; boundary="0000000000007cb8d905f15fba9f" --0000000000007cb8d905f15fba9f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok I will let Brent know and report back once i hear from Him. I know he is at the hospital now. *Allison Brennan* *Care Manager* *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 *Tel: 519-954-2111 Ext: 1410003* 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 *Tel: 905-337-1200* *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Balanced Care Method Cognitive Therapeutics Read our Reviews On Tue, Jan 3, 2023 at 12:50 PM Timothy Thomas wrote: > I'm fine charging a discounted rate for these shifts. How about $25/hr. > Let's just that its just for this time given the challenges we've had > recently. > > It will cover our caregiver costs and payroll taxes etc > > On Tue, Jan 3, 2023 at 12:11 PM Allison Brennan allison.brennan@homecareassistance.com> wrote: > >> Hi Amanda, Poulami and Tim >> >> Just an FYI Shirley Cooper (Elephant Client from LaSalle Referral >> Partner) has been admitted to hospital and has cancelled all care today= . >> Brent Ross- The son- Has said he wants to keep the care in place for >> tomorrow as he suspects she may be discharged tomorrow- However, Knowing >> that we have had Multiple service failures with this client, I dont feel >> right charging the client for the cancellation today because of >> extenuating circumstances, but the caregivers still need to be paid for >> their time- and their time tomorrow since they cant be booked anywhere e= lse >> so they are on standby. >> >> Tim- Can you please advise on how to handle this? Do I charge the client >> for all of the hours today, and pay the caregivers? or do we not? >> >> If we charge them, I feel this will look bad on us and could cost us thi= s >> client. >> >> Let me know your thoughts and I will let the son know. >> >> Thanks, >> *Allison Brennan* >> *Care Manager* >> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region* >> 375 University Ave E, Waterloo, ON, N2K3M7 >> >> *Tel: 519-954-2111 Ext: 1410003* >> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >> L6M >> 4J2 >> <https://www.google.com/search?q=3D2525+Old+Bronte+Rd%2C+Suite+212%2C+Oa= kville%2C+ON%2C+L6M+4J2&rlz=3D1C1CHBF_enCA974CA974&ei=3DWFhMYrSaHuGT9PwPrM6= AmAc&ved=3D0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=3D5&oq=3D2525+Old+= Bronte+Rd%2C+