--000000000000f8fc8e060f163f92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Unfortunately this client is now cancelling services due to disappointments with Billing. If we do have a hail mary to throw, I need a voice who can confirm we will bill monthly as per the clients request and it will remain that way. This is an elephant and will continue to be if we can retain them. On Tue, Jan 16, 2024 at 1:04=E2=80=AFPM Timothy Thomas wrot= e: > Great. > > On Tue, Jan 16, 2024 at 2:00=E2=80=AFPM Brian Boxall = wrote: > >> Already did. 230 call scheduled today >> >> >> On Tue, Jan 16, 2024 at 12:57=E2=80=AFPM Timothy Thomas = wrote: >> >>> I just realize that she didn't copy you. Please reach out to Carol >>> >>> ---------- Forwarded message --------- >>> From: Carol Pawluk >>> Date: Mon, Jan 15, 2024 at 6:06=E2=80=AFPM >>> Subject: Re: Month end billing - [#628661] >>> To: Lito Delapena >>> Cc: , , >>> >>> >>> Actually my husband experienced a fall which left him bruised and >>> hurting=E2=80=94 luckily no broken bones. >>> >>> Your Accounting Department=E2=80=99s response to our request raises man= y >>> concerns for Jim and I. >>> Again I am very disappointed in The Key=E2=80=99s desire to make all th= ings >>> uniform for clients who have so many unique and individual needs. >>> >>> Brian -I have many questions for you. >>> >>> Could you contact me ASAP >>> >>> Thanks >>> Carol >>> Sent from my iPhone >>> >>> On Jan 15, 2024, at 3:46=E2=80=AFPM, Lito Delapena = wrote: >>> >>> =EF=BB=BF >>> Hi Carol, >>> >>> Hope you had a wonderful weekend, after further review of the update to >>> the SFMC billing schedule with leadership and keep the Bi weekly billin= g as >>> is has been made. This change has been made across our portfolio in >>> order to standardize our processes and to promote uniformity across all >>> SFMC clients. We apologize as this will be new to what you were origina= lly >>> accustomed to but we will provide another copy of the new billing sched= ule >>> that you can utilize for your own personal accounting. >>> >>> Please let us know if you have any additional questions or concerns. >>> >>> >>> Thanks, >>> >>> Lito Delapena >>> Help Desk Manager >>> Billing@thekey.com >>> 866-226-1702 >>> >>> On Mon, 15 Jan at 10:18 AM , 'Jim' James Henderson (Winnipeg) >> cpawluk@shaw.ca> wrote: >>> Hi Lito >>> >>> Have you made a decision about letting my husband and I be billed >>> monthly. >>> >>> Please confirm >>> >>> Thanks >>> Carol >>> Sent from my iPhone >>> >>> 628661:611100 >>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> >> >> -- >> Brian Boxall >> >> Client Success Manager >> >> Direct 431 887 1785 >> >> Office 204 489 6000 >> >> >> >> >> >> TheKey.ca >> >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKe