Re: Mavencare Toronto Phone Flow

From
Taneshia Persaud <taneshia.persaud@thekey.com>
To
Cheryl Cartwright <ccartwright@homecareassistance.com>
CC
Timothy Thomas <tt@thekey.com>
Date
hu, 9 Jun 2022 10:
Folder
INBOX
--00000000000023bc3005e1044cfa Content-Type: text/plain; charset="UTF-8" Thanks, @Cheryl Cartwright , appreciate that. I have time tomorrow from 9-10, 10:30-12pm or anytime after 3:15pm if you're available. On Thu, Jun 9, 2022 at 10:02 AM Cheryl Cartwright wrote: > Hi Taneshia, > > Oh shoot, I had thought we had time today to work through process but I > understand needing to interview. > > 1130am I'll call you. > > Cheryl > > > > On Thu., Jun. 9, 2022, 9:56 a.m. Taneshia Persaud, taneshia.persaud@thekey.com> wrote: > >> Good morning, >> >> Yes, we did @Timothy Thomas (attached). The brochures >> say Mavencare, a division of HCA, so that's what I've been saying, but Welcome >> to Home Care Assistance and formerly Mavencare probably is better. >> >> @Cheryl Cartwright I'm booked today >> with back to back interviews, but am available today at 10:30am, 11:30am >> and then anytime after 5pm if that works for you? >> >> Best, >> >> Taneshia >> >> On Thu, Jun 9, 2022 at 9:46 AM Timothy Thomas wrote: >> >>> Good morning, >>> >>> If you could please get together today and agree on the dates isabelle >>> requested. >>> >>> As for the recording, I'm leaning towards Welcome to Home Care >>> Assistance and formerly Mavencare. @Taneshia Persaud >>> did we ever inform your clients of the >>> merger? If not we should draft a communication to inform them. >>> >>> Thanks >>> Tim >>> >>> On Thu, Jun 9, 2022 at 9:44 AM Timothy Thomas wrote: >>> >>>> Thanks Isabelle, I'll connect with Cheryl and Taneshia today and iron >>>> out the dates and details. Stay tuned. >>>> >>>> On Wed, Jun 8, 2022 at 6:41 PM Isabelle La wrote: >>>> >>>>> Additionally, please confirm how you'd like the recording to read with >>>>> the company name - do you need it to include any language on "formerly >>>>> Mavencare". Please provide how you'd like the script to be recorded within >>>>> the blank on how you'd like to refer to your office and I can get this >>>>> recording finished up for the team: "Thank you for calling _______________" >>>>> >>>>> Ex. Should it be "Home Care Assistance" generically or "Home Care >>>>> Assistance of Toronto" or "Home Care Assistance, formerly Mavencare of >>>>> Toronto", or "Home Care Assistance & Mavencare of Toronto" etc..... >>>>> >>>>> On Wed, Jun 8, 2022 at 12:35 PM Isabelle La wrote: >>>>> >>>>>> No problem - sorry I couldn't be of more help. >>>>>> >>>>>> In other news, I should have your recordings completed today and >>>>>> ready to go live pretty soon. We should all connect on a timeline that is >>>>>> comfortable for you. Please let me know what dates/times you want the >>>>>> following done if you feel they need to be done (ex. if you don't feel like >>>>>> an online training is needed, we can skip it to expedite the process): >>>>>> >>>>>> - Please let me know when you'd like me to send out 8x8 invitations >>>>>> so your users can activate their account and download the 8x8 Work App on >>>>>> their device(s). >>>>>> >>>>>> - Please let me know

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