--0000000000005940b505efcabad3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Tim, I will ask Beth to conduct this research. Thank you. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Wed, Dec 14, 2022 at 8:30 AM Timothy Thomas wrote: > Matt, Please have Beth call a few main competitors who are vying for > the Pine Haven business as I would like to understand their pricing. > > I'll review your comments with Joey and Taylor as we always do our best t= o > appear local. > > Thanks > > On Tue, Dec 13, 2022 at 11:15 AM Matt Vijayan wrote= : > >> Cheryl, >> The client has moved on and Beth is trying to reconnect with the DoC, >> Jill McQueen. As I mentioned to Tim this morning, this case is water und= er >> the bridge. Our next step is to keep going at Pinehaven and kick start a >> few BSO cases. At one point, Pinehaven contributed $0.5M to Waterloo sal= es. >> >> Best regards, >> >> Matt >> >> Matt Vijayan, B.Sc., MBA, CCPE >> Director of Sales, Canada >> *Please note my email has changed:* >> mvijayan@TheKey.com >> >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Dec 13, 2022 at 11:11 AM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> Hi Gentlemen, >>> >>> My understanding was part of what happened was actually the client >>> misunderstanding our client consent for the part about acquiring a >>> caregiver for 10k. Instead of asking about that clause she simply seeme= d to >>> close the book on us. Beth was going to follow up with her yesterday ab= out >>> this but she may have moved on already. >>> >>> It=E2=80=99s really too bad and honestly quite rare that clients just w= alk away >>> without clarifying things. >>> >>> Cheryl >>> >>> On Tue, Dec 13, 2022 at 10:53 AM Matt Vijayan >>> wrote: >>> >>>> Hi Tim, Cheryl, >>>> >>>> Waterloo clients have an interesting mindset. They can afford care and >>>> they know they need care; and come up with excuses to avoid certain >>>> agencies. Being from the GTA, I have had first hand experience that th= e >>>> family/clients generally would stick to someone who is perceivably loc= al. >>>> It is important for Taylor or anyone not from the region (including me= ) to >>>> emphasize that we are a local company with our office on University Av= enue >>>> and Bridge st. in Waterloo. It is best to let the local HCA employees >>>> handle such matters if there is resistance from the family members. I = agree >>>> with you, money is not the critical factor in this case. >>>> >>>> Best regards, >>>> >>>> Matt >>>> >>>> Matt Vijayan, B.Sc., MBA, CCPE >>>> Director of Sales, Canada >>>> *Please note my email has changed:* >>>> mvijayan@TheKey.com >>>> >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Tue, Dec 13, 2022 at 9:44 AM Timothy Thomas wrote: >>>> >>>>> FYI >>>>> >>>>> I dont see much wrong with this. Sounds like a complicated family