--00000000000020fb0e060e0fbb91 Content-Type: text/plain; charset="UTF-8" Hi Both, I figured I would quickly write an email to update on all the billing concerns as the amount of emails and different people involved is getting hard to keep track of and frustrating. I have sent off a few emails today about certain situations but there is more. 1. *Ray/Mary Albo CDHC *- Gerald was emailing me telling me the client is behind on payments and they were looking to take action and suspend services - a different thread between the client and Michalle Hudgin was going on and the client has paid but something is going on - client email all payment information to us, client is very frustrated and will not add hours to their schedule due to the billing concerns they have had since TheKey took over. She indicated that they refuse to add hours unless there is a better process. 2. *Margarete Otto - *Daughter Lisa is ++ frustrated as she has received multiple communication from multiple people. They initially received an email letting them know that they have been added to auto pay and that their bank account information was added to Versa pay. They were very upset to get this because the bank indicates that they bank with Scotia bank but they do not, they bank with RBC and they thought this was a scam. Cathy Saari in billing replied to the email that myself and the daughter sent informing them of the incorrect bank and questioning why they received these notices - Cathy did not address the incorrect bank information and confirmed that the information for clients was being added to Versa Pay being why she received the email about auto pay. Lisa them got an email from Michelle Hudgins indicated the payment was declined because the ACH (?? what is that - daughter does not know and neither do I) number was wrong - daughter is extremely mad that this is the notice she got since we told them last week the information must be incorrect but the daughter also confirmed that the payment was processed yesterday (Chuck did you process this PAD) If so then they tried to process it through Versa Pay and you Processed it but they have the info wrong in their system 3. *Fred Gotfield CDHC- *Wife Norma also very upset that she got an email about the auto pay being added to Versa pay thinking it was a scam. 4. *Gurmit Parmar CDHC - *I had this client's invoice sent to me to send to him so he can see where his funding is being applied and we are all confused why the client has been billed and payment removed every 2 weeks, CDHC clients are supposed to be on a monthly billing to ensure that we use all their hours. My questions are: 1. Is there no communication with the billing team from one person to another? Too many people are contacting one client about the same thing, therefore resulting in false information and threats when bills have actually been paid. 2. Are they processing PADs and Chuck is processing PADs - seems like it might be done twice given the Margarete O situation