--000000000000f991b7061522e543 Content-Type: multipart/alternative; boundary="000000000000f991b5061522e542" --000000000000f991b5061522e542 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Is that why you have a custom Holiday? Since Easter was March 31st? On Tue, Apr 2, 2024 at 1:22=E2=80=AFPM Timothy Thomas wrote= : > That's correct. To confirm, the holiday in Montreal is Monday April 1st. > > On Tue, Apr 2, 2024 at 4:21=E2=80=AFPM Roxana Cruz wro= te: > >> All - >> >> Custom Holiday's do not automatically update and since the system Holida= y >> is set to regular shifts for March 31st did not bill at 1.5x. >> >> In order to bill at 1.5x shifts will need to be unfinalized and >> manually adjusted. >> >> In the meantime, I will take the sheet shared and review all of Canada's >> Holidays. >> >> For my clarification we will update to bill at 1.5x only where needed an= d >> not pay? >> >> >> >> >> On Tue, Apr 2, 2024 at 12:45=E2=80=AFPM Roxana Cruz w= rote: >> >>> Hi Kristy, >>> >>> We can adjust/add holidays by request. >>> >>> I do see that Easter is a custom Holiday which should've automatically >>> updated. Let me find out why it hasn't before we make any adjustments. >>> >>> I do know that most likely Sunday shifts will need to be >>> manually adjusted once we figured why it didn't update. >>> >>> Also, can I confirm that you need us to change pay to 1.5x for Easter o= r >>> all Holidays? >>> >>> [image: image.png] >>> >>> +Clearcare Support Team >>> >>> >>> >>> On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner >>> wrote: >>> >>>> Hi Tim, >>>> >>>> Great question. Updating Holidays is not a task that billing typically >>>> handles. Looping in ClearCare support to assist with this. >>>> >>>> >>>> >>>> Thanks, >>>> Kristy >>>> >>>> >>>> On Tue, 2 Apr at 2:24 PM , Timothy Thomas wrote: >>>> Thanks Joey. >>>> >>>> Stephanie who is in charge of setting up these dates within clearcare. >>>> I had shared a holiday calendar with your predecessor. >>>> >>>> On Tue, Apr 2, 2024 at 1:57=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Hi Stephanie, >>>>> >>>>> That would need to be adjusted. I don't have access to do that. >>>>> I have CCd @Timothy Thomas as this way be an issue >>>>> Canada wide. >>>>> >>>>> Thanks, >>>>> >>>>> On Tue, Apr 2, 2024 at 1:41=E2=80=AFPM Stephanie Fuston >>>>> wrote: >>>>> >>>>>> Hello, >>>>>> >>>>>> I see the issue. The agency settings is not up to date. >>>>>> >>>>>> Thank you, >>>>>> Stephanie Fuston >>>>>> Invoicing Team Lead >>>>>> *Stephanie.Fuston@thekey.com * >>>>>> *[image: TheKey] =E2=80=8B=E2=80=8B= * >>>>>> >>>>>> On Tue, 2 Apr at 1:37 PM , Stephanie Fuston >>>>>> wrote: >>>>>> Joey, >>>>>> >>>>>> Just wanted to make sure you knew that Easter is not set up in the >>>>>> agency's setting as time and a half. It is set up as regular time. A= lso >>>>>> none of the billing is set up as a holiday on Sunday. >>>>>> >>>>>> >>>>>> Thank you, >>>>>> Stephanie Fuston >>>>>> Invoicing T