This is a multipart message in MIME format. ------=_NextPart_000_03E7_01DA1BC8.18848C80 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, =20 It appears that this account has been brought current. = @'Michelle Hudgins' please remove = the note on the clients file. =20 Gerard =20 From: eclark@thekey.com =20 Sent: Monday, November 20, 2023 2:30 PM To: 'Cheryl Cartwright' ; 'Michelle Hudgins' = ; 'Taylor Cleland' ; = 'Timothy Thomas' ; 'Gerard Draetta' = Cc: 'TheKey Billing' ; 'Laszlo Kovacs' = Subject: RE: Fred Wicks =20 Hi Cheryl =20 Thanks for reaching out. I am looping Gerard into this thread as he = helped to add these notes to ClearCare. =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Cheryl Cartwright >=20 Sent: Monday, November 20, 2023 11:11 AM To: TheKey Billing >; = Michelle Hudgins >; Elizabeth Clark = >; Taylor Cleland = >; Timothy Thomas = > Subject: Fred Wicks =20 Good Afternoon, =20 We went to schedule a shift for our Toronto client Fred Wicks and saw a = note on his file "NOT TO STAFF AS THE ACCOUNT IS PAST DUE AND TO CONTACT = COLLECTIONS" =20 Our office was never even informed this account was past due or = suspended and it made for an embarrassing call to our client. Is the = account actually overdue and can we have a better process for canceling = our clients because we don't always see the note on file until after we = get off the phone with them. I also think it would have been helpful if = we had been informed so one of us could have reached out to see about = payment.=20 =20 We do need to know if this has been settled and if not I will reach out. = =20 Thanks, =20 Cheryl ------=_NextPart_000_03E7_01DA1BC8.18848C80 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good = afternoon, It appears that this account has been brought current. = @'Michell= e Hudgins' please remove the note on the clients = file. Gerard From: eclark@thekey.com = <eclark@thekey.com> Sent: Monday, November 20, 2023 = 2:30 PM To: 'Cheryl Cartwright' = <ccartw