Mavencare Metrics Issues

From
Audra Williams <audraw@thekey.com>
To
Matt Neal <mneal@thekey.com>, Lucas Motro <lmotro@thekey.com>, Angie Markwell <angie.markwell@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Timothy Thomas <tt@homecareassistance.com>
Date
2022-06-06 19:54:01
Folder
INBOX
--00000000000002e92905e0d2b43c Content-Type: text/plain; charset="UTF-8" Hi All! I wanted to loop everyone into the fact we are still having to wait on a tableau report that is not accurate for the prior week until Thursday of the current week for metrics, specifically revenue. This past week the tableau report was incorrect and we had to wait on Eric Sloan from Mavencare to fix the issue. This is an ongoing issue that we can not pull metrics. I do my best to have the BSG weekly metrics sheet updated by 11am PST on Thursday for the week prior, but that is very dependent on this report. I was under the impression that they could fix this issue very quickly when we had our demo, but this has not happened. Timothy and Kim, since I have been working with C&H and not on the calls, have there been any updates on this issue? Best, -- Audra Williams Director of Business Support *Please note my email has changed:* audraw@TheKey.com (425) 757-7027 TheKey.com [image: TheKey] --00000000000002e92905e0d2b43c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! I wanted to loop everyone into the fact we are still = having to wait on a tableau report=C2=A0that is not accurate for the prior = week until Thursday of the current week for metrics, specifically revenue.= =C2=A0 This past week the tableau report=C2=A0was incorrect and we had to w= ait on Eric Sloan from Mavencare to fix the issue. This is an ongoing is= sue that we can not pull metrics.=C2=A0 I do my best to have the BSG weekly= metrics sheet updated by 11am PST on Thursday for the week prior, but that= is very dependent=C2=A0on this report.=C2=A0=C2=A0 I was under the impr= ession that they could fix this issue very quickly when we had our demo, bu= t this has not happened.=C2=A0=C2=A0 Timothy and Kim, since I have been = working with C&amp;H and not on the calls, have there been any updates on t= his issue? Best, -- Audra Williams Director of Business Support Please note m= y email has changed: audraw@TheKey.com (425) 757-7027 TheKey.com <img src=3D"https://sign=

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