--0000000000007eed6f0639a9b852 Content-Type: text/plain; charset="UTF-8" Team - Today we are launching a whole new tranformation with our Inside Sales Team that includes a title change that will better reflect the very importnat work this group does being in many cases the first care conversation, all new traning that was curated by Dr. Shadi and a Tiger Team of individuals over a 6 week period, revised incentives that will reward not just conversion but also quality and so much more. Over the next two months our Inside Sales team will not only train on these new very detailed tools they will also be going through a technology change in Aug/Sep when we transition out of InContact and into ZOOM that will afford us may addtional capabilities. Lots of good things happening as we continue to evolve and improve. Please let me know if you have any questions. Melissa ____________________________________________________________________________________________________________________________ Hello everyone This is an exciting day in the history of the Inside Sales team here at TheKey !! I am so proud of the hard work, dedication, care and empathy that you provide to our clients on a daily basis. As you know, first impressions are the cornerstone to building trust, respect, and rapport and you are our first impression. Today we embark on an exciting journey to enhance the way we serve families in their most vulnerable moments. Our Executive Leadership Team understands just how important and impactful your interactions with our clients are to helping them feel supported, have a safe space to discuss their loved one's needs and assist with navigating the homecare landscape. As a result, they are graciously providing us with new resources in training, technology, and support to elevate our conversations to truly make a difference in our clients lives. Please take a moment to watch this wonderful video from our fearless leader, Melissa Reyes as she explains this new journey, the support that will be provided and the impact she is confident that we can achieve. (also, and you know I have to say it... lets coordinate our watching the video so we protect the inbound queues and still attempt our OB leads within 5 minutes. Come on, you knew I would go there : ) Video Link: https://drive.google.com/file/d/16i2PB0bhYafkd9XpePIrF6nF5iDrdbVG/view?usp=drive_link Once you are done with the video, please take a moment to vote for our new Job Title. Select the one that you feel most exemplifies the work that you guys do and the impact you make on our clients: Survey Link: https://docs.google.com/forms/d/18d3fVsTvcywPddrgBgPRe-MMUhzKJ7TYEMrEahWBzas/edit As you've heard me say before, I firmly believe you are the best and brightest sales team that I have ever had the honor to work with. I am confident in your abilities to elevate this journey and I am extremely excited to see what we will be able to accomplish with all these new tools, training, and support. Thanks in advanc