--000000000000ef48ec0616ed763b Content-Type: multipart/alternative; boundary="000000000000ef48eb0616ed7639" --000000000000ef48eb0616ed7639 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Leaders - The integration of the five Canada locations (Montreal, Oakville, Vancouver, Waterloo, and Winnipeg) from Clearcare to Versapay has been completed. We have extracted the respective lists from Versapay for each of you to review and verify the accuracy of your location data. Attached is a PDF illustrating an example of a customer setup in ClearCare and how the information has transitioned into Versapay. - If there is a =E2=80=9CPayer=E2=80=9D contact marked in ClearCare, thi= s is the email invoices and statements will be sent to. - If the =E2=80=9CPayer=E2=80=9D has no email, but has an address listed= , we will mail invoices/statements to that address. - If there is no =E2=80=9CPayer=E2=80=9D on file, invoices and statement= s will be sent to the Email listed in the Customer Profile. - If the Customer has no email, but has an address listed, we will mail invoices/statements. *The Payer/Client should be marked based on who signed the CCA*, the person who accepted financial responsibility must receive invoice copies. If additional contacts should receive invoices, check the =E2=80=9CEmail Invoi= ces=E2=80=9D box in the Contact record for that respective contact. - Email Invoice Contacts are added once, when the client is newly activated. If you adjust those after the start of care, email Billing@TheKey.com to notify us so we can add those for you later in the client lifecycle. - NO other contacts will be added to Versapay. If there are accounts requiring updates (updates to the email address or address), please add them today and these adjustments will be reflected in Versapay following the nightly integration. Once your location's updates are made and approved, *please respond to this thread as soon as possible*. The Help Desk team will email out communication to the clients upon confirmation. Our goal is to have all communication notifying clients of the up-coming integration to be sent by EOB Friday, April 26th. Please reach out with any questions or concerns. *Customer Integration Audit*: *Location * *Missing Email* *Missing Email and Payer Address* Montreal 9 3 Winnipeg 1 1 Oakville 1 1 Vancouver 2 0 Waterloo 50 0 *Total * *63* *5* **Missing only email=3Dyellow, Missing both=3Dred* Thank you! --=20 *Alyson Rohane* Senior Continuous Improvement Analyst alyson.rohane@thekey.com --000000000000ef48eb0616ed7639 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Leaders -=C2=A0 =C2=A0= The integration of = the five Canada locations (Montreal, Oakville, Vancouver, Waterloo, and Win= nipeg) from Clearcare to Versapay has been completed. We have extracted the= respective lists from Versapay for each of you to review and verify the ac= curacy of your location data. Attached i