--0000000000007c7d94062484b6b9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We can not do this temporarily without causing disruption in our B2B accounts Unlike consumers we don't have a switch we can turn on and off - we need to push through and ask our CSM team to do their best to set the right utilization. Let also ask HCLs to get involved with assessments to support Ashley Mirone SVP of Business Development *Please note my email has changed:* amirone@TheKey.com Direct: (310) 755-9669 TheKey.com [image: TheKey] On Fri, Oct 11, 2024 at 10:54=E2=80=AFAM Timothy Thomas wro= te: > The team is currently down to one CGM and is experiencing significant > disruptions due to a high volume of post-hospitalization and hospice care > cases ending within 2-3 days. > > This is a temporary gate until we can onboard two new CG Managers and > stabilize capacity. > > On Thu, Oct 10, 2024 at 6:56=E2=80=AFPM Ashley Mirone wrote: > >> we cant have different gating for different locations - where is this >> coming from? >> >> Ashley Mirone >> SVP of Business Development >> *Please note my email has changed:* >> amirone@TheKey.com >> Direct: (310) 755-9669 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Oct 10, 2024 at 12:56=E2=80=AFPM Denny Roebel >> wrote: >> >>> Just spoke to each HCL. All of the HCLs have been told that they start >>> at $40. With that being said, Claudia shared that Chicago will now req= uire >>> a 20 hour minimum per week in addition, if the client is under 30 days,= a >>> $5k commitment is required. >>> >>> On Thu, Oct 10, 2024 at 3:52=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> I can confirm that they're aware. >>>> >>>> On Thu, Oct 10, 2024 at 3:17=E2=80=AFPM Audra Williams >>>> wrote: >>>> >>>>> I asked Diane the GM prior and she stated that they have been at $40 >>>>> for quite some time and that everyone is aware. It was my understand= ing >>>>> that Jennifer Piper was supposed to have requested this change in SF = months >>>>> prior. >>>>> >>>>> @Denny Roebel please weigh in if this is >>>>> not the case. >>>>> >>>>> Best, >>>>> >>>>> On Thu, Oct 10, 2024 at 12:02=E2=80=AFPM Ashley Mirone >>>>> wrote: >>>>> >>>>>> Have we discussed this change with our sales team and the referral >>>>>> partners so we are all aligned before we execute on this change? >>>>>> >>>>>> Looping in our RDBD +Denny Roebel here for >>>>>> visibility as well >>>>>> >>>>>> Ashley Mirone >>>>>> SVP of Business Development >>>>>> *Please note my email has changed:* >>>>>> amirone@TheKey.com >>>>>> Direct: (310) 755-9669 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Thu, Oct 10, 2024 at 11:54=E2=80=AFAM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> Hi Amanda! >>>>>>> >>>>>>> Chad is no longer with us, but I approve this change. Adding the >>>>>>> RDO, @Timothy Thomas for visibility. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> On Thu, Oct 10, 2024 at 11:49=E2=80=AFAM Amanda Maldonado >>>>>> salesforcesupport@homeca