--00000000000048dec905edc1beb8 Content-Type: text/plain; charset="UTF-8" Hi Tim, I am thinking we credit the big service failure we had on November 9th to the family of Muriel and Peter Robertson. They were just doing a one off 4 hour shift in hopes of using us moving forward and I think to keep this family happy and using us as well as the new referral partner happy, we should credit them back. Let me know what you think. -- Amanda Ilines Home Care Liaison *Please note my email has changed:* amanda.ilines@TheKey.com (437) 217-5861 TheKey.com [image: TheKey] --00000000000048dec905edc1beb8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I am thinking we credit the big= service failure we had on November 9th to the family of Muriel and Peter R= obertson. They were just doing a one off 4 hour shift in hopes of using us = moving=C2=A0forward and I think to keep this family happy and using us as w= ell as the new referral partner happy, we should=C2=A0credit them back. Let me know what you think. -- Amanda Ilines Ho= me Care Liaison Please note my email has ch= anged: amanda.ilines@TheKey.com (437) 217-5861 TheKey.com --00000000000048dec905edc1beb8--