--00000000000033833c05fe3fdbbf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Did you get a reply from the client? Are we giving them a credit? Thanks, Sumira On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas wro= te: > Hi Fabio, > > We calculated that you utilized 136 hours of service since the price > increase took effect, which represents $462.40. > > I suggest we split the difference and offer you a credit of $231.20. > > Your account is currently 3 weeks behind. We will apply that credit on > your next invoice, once your account is brought up to date. > > I=E2=80=99ve copied Ali who can assist you with any other billing questio= ns. > > Best regards > Tim > > On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti wrote: > >> Hi Tim, >> >> Unfortunately the method it was communicated does not abide by consumer >> protection law as there was no indication as to what the email contained >> (no reference in the email title or body of the email concerning the >> document or purpose of the link) and it was sent by an unknown source (o= ur >> contract is with Home Care assistance and there is no mention of the The >> Key company) . How can you expect your clients to blindly open links wit= h >> no subject or context as to what it pertains to. Due to the fraudulent >> methods in which the notification was sent, the prior request to revise = all >> invoices to the original price remains open. >> >> >> Sincerely, >> >> Fabio Gatti >> >> On Jun 14, 2023, at 9:30 AM, Timothy Thomas wrote: >> >> =EF=BB=BF >> >> Good morning Mr. Gatti, >> >> Please find enclosed a copy of the price increase notice that was sent t= o >> the email address cgatti.selection@gmail.com via our Pandadoc system on >> March 16th, 2023. >> >> Best regards, >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> >> >>>> >>>> ---------- Forwarded message --------- >>>> From: Fabio Gatti >>>> Date: Tue, Jun 13, 2023 at 7:05=E2=80=AFPM >>>> Subject: Re: Errors in invoices for Vittoria Iadipaolo >>>> To: Sumira Suthesan , Ali Malik >>> ali.malik@thekey.com> >>>> Cc: C Gatti , Dominique Jacobs >>> djacobs@thekey.com> >>>> >>>> >>>> Hi Sumira, Alik, >>>> >>>> Upon reviewing the invoices from May onwards, I noticed that the hourl= y >>>> rate was increased to $37.40 from the contractual value of 34$. Seeing= that >>>> the second paragraph of the second page of the contract stipulates tha= t any >>>> change in billing rate would come with a written notice of at least 3 = weeks >>>> and that this was not done, I ask that you please revise all invoices >>>> received May 1st (starting at invoice 48254) and onwards and credit us= the >>>> overpaid value. >>>> >>>> Sincerely, >>>> >>>> Fabio Gatti >>>> >>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Regional Care Solutions Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> >>