--Apple-Mail-DA32BB26-34A8-4781-956D-D899C92C2A42 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable If I can be on the call I=E2=80=99d like to= help, and hear from them what the problems have been. Are these the clients= where a son/daughter split the bill and we have to call them each week and m= anually charge their card? Pardon my brevity, Sent from my iPhone On Jun 16, 2024, at 4:40=E2= =80=AFAM, Cheryl Cartwright <ccartwright@thekey.com> wrote: =EF=BB=BF I am going to reach back out to them. They=E2=80=99ve been a clien= t for a long time and I=E2=80=99ve won them back before from billing issues.= I forgot they have two accounts so they still d= o have full time hours between the two accounts. It=E2=80=99s worth it to tr= y for sure. On Fri, Jun 14, 2024 at 10:42=E2=80=AFPM Elizabeth Clark= < eclark@thekey.com > wrote: Sorry for the delay,= I am digging into this and will reach out with anything I can offer. My apologies in advance. Pardon my brevity= , Sent from my iPhone On= Jun 14, 2024, at 2:57=E2=80=AFPM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB=BF Thanks Cheryl. I=E2=80=99m sorry it came to this= . Tim Thomas Head of Canada Division Ple= ase note my email has changed: tt@TheKey.com (514) 591-9387 = <a href=3D"https://www.theke