--Apple-Mail-11276B0D-0B5A-4717-99E2-66F8D881E3EA Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Yes, we=E2=80=99re definitely doing that, a= s well, I=E2=80=99m letting the weekend Caregiver go, we=E2=80=99re going to= look for someone who=E2=80=99s more proactive. Maria Licoudis RN Care Manager mlicoudis@ho= mecareassistance.com Office:514-907-5065 = On Mar 13, 20= 23, at 1:16 PM, Timothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Thank you Maria. I trust you're doing everything you can. It might be ben= eficial, with the consent of the family, to engage with the Nurse and addres= s her concerns. On Mon, Mar 13, 2023 at 1:12=E2=80=AFPM Maria Licoudis &= lt; mlicoudis@thekey.com > wrot= e: It=E2=80=99s the nurse Anne. They=E2=80=99re from the west island is CLSC= , she=E2=80=99s had a big fight with us from the beginning, even before Mrs.= capel had a bedsore. She treats the daytime caregivers very poorly. However, this past weekend, Risikat probably did not turn and positio= n. Mrs. Capel, like she was supposed to, the bedsore looks horrendous.= Huge bedsore change from Friday. The Monday to Friday caregivers are excell= ent, turning and positioning her with a 1 to 2 hours as we had discussed. I=E2=80=99ve advised the family by email because that is the weather= like to be contacted because the CLSC nurse is going to contact them as wel= l. We are letting Rizikat go and we need to find someone who is proactive li= ke the weekday caregivers. Maria Maria Licoudis RN Ca= re Manager mlicoudis@homecareassistance.com Office:514-907-5065 On Mar 13, 2023, at 1:08 PM, Joey Taylor < joey.taylor@thekey.com >= ; wrote: =EF=BB=BF Good Afternoon, Looping everyone in as Im= in the office with Maria. Mrs. Capel (24/7 client), the social worker in= volved left a completely unprofessional VM and then spoke with Maria (on spe= aker) saying how she is going to tell the client how they are wasting money o= n our services and that we provide terrible service. This is not the first t= ime we have had issues with this social worker regarding Mrs. Capel. She had= also made comments in the past about the Capel family calling the children s= poiled brats who don't deserve care. This is close to beco= ming a service failure for a very long-term 24/7 client. Thanks, = ; -- <font style=3D"font-family:Arial,Helvetica,sans-serif;l= ine-height:22px;font-weigh