This is a multipart message in MIME format. ------=_NextPart_000_00CC_01DAA5D3.BFA40190 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00CD_01DAA5D3.BFA428A0" ------=_NextPart_001_00CD_01DAA5D3.BFA428A0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Gerard Please have legal draft the demand letter, we can go ahead and send by = COB today. =20 From: gerard.draetta@thekey.com =20 Sent: Monday, May 13, 2024 8:56 AM To: 'Cheryl Cartwright' Cc: 'Michelle Hudgins' ; 'Timothy Thomas' = ; eclark@thekey.com Subject: RE: Janet Young-TheKey =20 Cheryl, =20 Good morning. I am following up on the account of Janet Young. Were you = able to make contact and come to a resolution? Pursuant to the below, we = were only giving her until Friday of last week to decide. Please let me = know what transpired so that I can direct our legal department = accordingly. Thank you. =20 Gerard =20 From: Cheryl Cartwright =20 Sent: Tuesday, May 7, 2024 3:11 PM To: gerard.draetta@thekey.com Cc: Michelle Hudgins ; Timothy Thomas = ; eclark@thekey.com Subject: Re: Janet Young-TheKey =20 Ok, I will let you know.=20 =20 On Tue, May 7, 2024 at 12:13=E2=80=AFPM > wrote: Cheryl, =20 Good morning. Please reach out to the client one more time to resolve = this matter amicably. We are only willing to give her until Friday to = make restitution. In the event that she refuses to pay based on your = conversation with her, our legal department will be sending her a final = Demand Letter. Please let me know where we stand as soon as possible so = I can direct our legal team. Thank you.=20 =20 Gerard =20 From: Cheryl Cartwright >=20 Sent: Tuesday, May 7, 2024 9:12 AM To: Michelle Hudgins > Cc: Gerard Draetta >; Timothy Thomas > Subject: Re: Janet Young-TheKey =20 Hi Michelle, =20 Just wanted to check in on this situation. Did you want me to present = the findings from Celine to the client? No one is disputing the coats = "existence" however she could have bought it at a consignment shop for a = fraction of the price. Additionally, they are claiming $20,000 USD which = is highly unlikely seeing as Celine does not have any coats in their = collection for more than $6000 USD. =20 If you would like me to discuss this with the client let me know. =20 Cheryl=20 =20 Cheryl=20 =20 On Fri, Mar 22, 2024 at 5:41=E2=80=AFPM Michelle Hudgins = > = wrote: Hello,=20 =20 Please see the response below and let me know how you would like me to = proceed. =20 Best,=20 Michelle Hudgins ---------- Forwarded message --------- From: Jan Chaplin > Date: Mon, Mar 18, 2024 at 4:51=E2=80=AFPM Subject: Re: Janet Young-TheKey To: Michelle Hudgins > Cc: >, = Jan Chaplin > =20 I am not sure a receipt is practical as she purchased it from Celine in = Bergdorfs, New York City in about 2017. The coat is a blue shearling. It = has the celine label on it. The store isnt really motivated to dig = through old receipts. Lack of receipt doesnt negate the coats quality or = ex