Existing Shift Time issue

From
Terrence Vetter <terrence.vetter@thekey.com>
To
undisclosed-recipients:;
Date
Sun, 10 Mar 2024 13:05:36 -0400
Folder
INBOX
--000000000000aaf0530613516fe2 Content-Type: text/plain; charset="UTF-8" *Hello All,* We are experiencing an issue with ClearCare's data from Wellsky due to daylight savings time change this morning. Please be aware that the app currently may be reflecting the wrong time and all caregivers should be working their normal times. *Current Workarounds:* If a caregiver is in a region that had a Daylight Savings Time change, their existing shift in their app may show an incorrect shift start time and they should attend their shift at the regularly scheduled time, not the time listed on the app at this time. *Est time for Resolution*: TBD *Time for next update:* 4:00pm Est. For the most current and updated information on this issue, please visit TheKey's IT System Status Page . Terrence Vetter Head of Information Security & Infrastructure TheKey.com [image: TheKey] For IT issues contact IT Support Helpdesk Mon - Fri from 8am-9pm Est. @ (888)838-1955 --000000000000aaf0530613516fe2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello All, We are experiencing an issue with ClearCare&#39;s data from Wel= lsky due to daylight savings time change this morning. Please be aware that= the app currently=C2=A0may be reflecting=C2=A0the wrong time and all careg= ivers should be working their normal times. Current Workarounds: =C2=A0If a caregiver is in a region that had a Daylight Savings Time cha= nge, their existing shift in their app may show an incorrect shift start ti= me and they should attend their shift at the regularly scheduled time, not = the time listed on the app at this time. Est time for Resolution : TBD Time for next update: =C2=A04:00pm Est.=C2=A0 = For the most current and updated information on this=C2=A0issue, please= visit=C2=A0 TheKey&#39;s IT System Status= Page .=C2=A0 Terrence Vetter Head of Information Security &amp; Infrastructure TheKey.com For IT issues contact IT Support Helpdesk=C2=A0 Mon - Fri <span style=3D"color:rgb(

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