--000000000000eb6e840606be535a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you John for the update. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] ---------- Forwarded message --------- From: John Janiga Date: Mon, Oct 2, 2023 at 12:25=E2=80=AFPM Subject: Re: Re: EFT - [#484192] To: Sumira Suthesan Cc: , , Hello All, The client's credit card and all accounts are now frozen due to her passing and the estate process as reported by Anne will take time to open. I have called the estate contacts and we will need to wait for this process to happen before we will attain final payment. It will take some time unfortunately, Anne reports she did try to get this paid prior to account freeze but was unsuccessful in doing so. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Oct 2, 2023 at 12:05=E2=80=AFPM Sumira Suthesan wrote: > Hi Marc, > > I don't think we got payment for Dusty Solomon. > > John/ Vashon, please let us know when payment has been processed > > Thanks, > > Sumira > > > On Fri, 29 Sep at 11:10 AM , Billing wrote: > Hi John, > > Please see attached open invoice. > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Fri, Sep 29, 2023 at 10:59=E2=80=AFAM John Janiga > wrote: > >> Hello Sumira, >> >> I see that this client is recently deceased. So the current payment >> method may be shut down. >> >> I usually allow a few days out of respect prior to calling the client's >> family for an alternate payment. >> >> Can you send me over all the open invoices on the clients account ? >> >> Thank you, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, Sep 28, 2023 at 2:07=E2=80=AFPM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Vashon/ John, >>> >>> Please let me know when payment has been processed and received in the >>> bank. >>> I will send the billing team the statement after confirmation is >>> received from you. >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Sep 28, 2023 at 11:27=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> The client passed away so the account must have been frozen. Please >>>> speak with @Maria Licoudis to review options >>>> for payment with the family. >>>> >>>> On Thu, Sep 28, 2023 at 11:14=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Vashon, >>>>> >>>>> Can you please let John know the payment got rejected for Dusty >>>>> Solomon? >>>>> >>>>> I'm waiting for Billing HelpDesk to create a FreshDesk ticket for me. >>>>> Please let me know when the payment is deleted in QB, so I c