--Apple-Mail-935A0EE9-036E-4017-B6B2-925B51126A81 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Maria Licoudis RN Client Success Manager = 514-907-5065 = TheKey.ca Begin forwarded message: From: Dov Gandell <dgandell@gm= ail.com> Date: March 20, 2023 at 3:36:25 PM EDT To: A= li Malik <ali.malik@thekey.com> Cc: Maria Licoudis <mlico= udis@thekey.com>, Sumira Suthesan <sumira.suthesan@thekey.com>, Che= ryl Cartwright <ccartwright@thekey.com> Subject: Re: acco= unting contact re Roni Hirsch =EF=BB=BF FYI, please forward thi= s to Tim Thomas (the signature on the rate change mass letter with a manual r= ate written in!). this is what I just received: Dear cli= ent, Du= e to an input error, your recent bank debit (PAD) to cover the March 13, 202= 3, invoice #47502, was entered incorrectly. Instead of $4,319.21, the a= mount of $6.664.71 was withdrawn, resulting in a credit on your account of $= 2,345.70. Please see statement attached. We will apply this credit to y= ou next invoice unless we hear from you otherwise. Again, please accept our apologi= es for any inconvenience this may have caused. Should you have any questions please= don=E2=80=99t hesitate to contact us. This does not inspire confidence as a fir= st transaction with PAD from an outfit that is no longer providing weekly in= voices or receipts and has unilaterally increased their hourly rate without c= onsidering context or history on individual cases. A demonstration of good faith in you= r client might be helpful now. Thank you Maria for making The Key look good. Dov On Mon, Mar 20, 2023 at 2:35=E2=80=AFPM Ali Malik < ali.malik@thekey.com > wrote: Hi Dov, You should be receiving invoices on a weekly basis. I w= ill check with the team on the email address we have on file. = Your 2022 account statement will be sent to you by EOD today.&nbs= p;<a class=3D"gmail_plusrep