--0000000000009502db05e498e97d Content-Type: multipart/alternative; boundary="0000000000009502d905e498e97c" --0000000000009502d905e498e97c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, Thank you for your email regarding my great Aunt and thank you for informing me about the hiring of a recruiter in Wpg. That is good news! It is also good to hear that you will be putting a procedure in place regarding Covid positive clients. It turns out that I called Home Instead and they were not able to provide a caregiver that would work with a Covid client and then I called Comforts of Home and they needed at least 7 days to set up a caregiver. I will send you their hourly rates tomorrow. In the end, another family member was able to help out and assist. Thank you, *Cindy Skulsky, BSc, RN* Home Care Liaison Business Development www.HomeCareAssistanceWinnipeg.ca cell: 204-688-6960 email: *cindy.skulsky@homecareassistance.com * *Champions of Aging Well* On Thu, Jul 21, 2022 at 8:00 AM Timothy Thomas wrote: > Good morning, > > I understand the frustrations and I=E2=80=99m happy to put in place a pro= cedure on > covid positive clients. I=E2=80=99d like to underscore that we are active= ly hiring > a recruiter for the winnipeg market as they have a shortage of CGs. Our > goal is to avoid this situation in the future. > > Cindy I=E2=80=99m sorry we weren=E2=80=99t able to provide staff to your = great aunt. > Please let me know how the competitor handled the case. What hours did th= ey > provide, was it a single cg, and at what rate? > > Thank you > Tim > > On Wed, Jul 20, 2022 at 1:51 PM Matt Vijayan wrote: > >> Hi Cindy, >> >> Thank you for the email. I was not aware of the Covid positive client. >> Dennis is right about the reduced pool of caregivers who would be willin= g >> to work with such a scenario. We need to put a dedicated group of >> caregivers and there needs to be a significant amount of hours for a >> caregiver to justify not working anywhere else (transmission risk). Eith= er >> we have to charge higher to the client or may have to increase the hours >> billed to keep a consistent, motivated caregiver. >> >> Tim: As COVID transmission goes up across the nation, we need to have a >> standard operating process/communication on how to deal with situations >> like this. We just lost Cindy=E2=80=99s first Turtle client in Winnipeg = and it is >> unfortunate to see a competitor getting the client. >> >> Best Regards, >> >> Matt >> >> >> *Matt Vijayan, B.Sc., MBA, CCPE* >> Director of Sales, Canada >> >> Home Care Assistance >> >> Direct: 905-592-0085 >> >> >> >> On Jul 20, 2022, at 1:43 PM, Cindy Skulsky > cindy.skulsky@homecareassistance.com> wrote: >> >> Hi Matt and Tim, >> I wanted to update you both on the situation with my Great Aunt who I wa= s >> trying to get care in place for. It is a difficult situation with her ho= me >> being in BC and she is visiting family in Manitoba. While she was here,