--001a113f4cae9e7ba9055d774fe5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, I am looking forward to hosting your Group One Cohort Call tomorrow. Below you will find the submitted topics/questions for the call along with the conference call information. *Topics/Questions* *Jorge Cordero -* What on-call strategy have you implemented to reduce the burden on office staff and fill emergencies? *Jorge Cordero -* What are you doing to be ahead of the competition? *Jorge Cordero -* Do you have a Business Development Manager and how successful is she or he, where you find them? *Jorge Cordero -* Where is your next move to improve your business? *Margalit Tocher - *Keeping overnight caregivers awake! *Will Reid - * I'd like to discuss how other offices recognize caregivers for not calling off for specific periods of time. I'm realizing we hold our caregivers very accountable for calling off with less than 2 weeks notice. They do not get PTO so this is a rather unrealistic expectation of compliance since we all get sick, have off days and life isn't perfect *Jared Caplan - *What do you do about having an HR Manager on staff? Do you recommend having a certified HR professional (SHRM or PHRM)? Do you recommend using a ASO (Administrative Services Only) HR outsourcing? At what point? *Jared Caplan - *What is the most effective way to train new staff on converting intake calls? *Jared Caplan =E2=80=93 *Does anyone have a different Chart of Accounts the= n what is available on the intranet. *Lauren Robison - *I would like to discuss whether other franchisees have seen large drops in revenue in this stage of growth? Greater than 50%? *Rick Cohen - * Review of Forecast & Tracking Tool Cohort Group One Thursday November 9th 12:30pm Eastern Conference Line Call In number 650-389-9496 No Pin Needed Thank you, --=20 James Patchett Director of Franchise Development Mobile (727)729-2068 http://www.homecareassistance.com *Changing the Way the World Ages.* Review our Book Series Like us on Facebook Explore our Franchise Opportunity --001a113f4cae9e7ba9055d774fe5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, I am looking forward to h= osting your Group One Cohort Call tomorrow.=C2=A0 Below you will find the s= ubmitted topics/questions for the call along with the conference call infor= mation.=C2=A0=C2=A0 Topics/Questions Jorge Cordero - What on-call=C2=A0strategy = have you implemented to reduce the burden on office staff and fill emergencies? =C2=A0 Jorge Cordero - What are you doing to be ahead of the competit= ion? Jorge Cordero - Do you have a Business Development Manager and how successful is she or he, where you find them?