--000000000000afee8d0624104b88 Content-Type: multipart/alternative; boundary="000000000000afee8b0624104b87" --000000000000afee8b0624104b87 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'll get right on that, Rose :) On Wed, Oct 9, 2024 at 2:21=E2=80=AFPM Timothy Thomas wrote= : > Yes please proceed. We need the collateral ASAP. > > Thanks Emma! > > On Wed, Oct 9, 2024 at 3:11=E2=80=AFPM Emma Zumsen wrote: > >> Hi there, >> >> Please take a look at the reply from the RRD folks on the CA order. It >> won't resolve the Canadian English conversion but if you want to have th= em >> update the URL on the assets that aren't going to be impacted by that we >> can ask them to make that change. Then the new HCLs will have collateral= to >> work with. >> >> Let me know your thoughts, >> Emma >> >> ---------- Forwarded message --------- >> From: Rob Dauses >> Date: Tue, Oct 8, 2024 at 12:14=E2=80=AFPM >> Subject: Re: [EXTERNAL] Canadian order hold >> To: Emma Zumsen >> Cc: Joshua Shiner , TheKey Sales Support > thekey.support@rrd.com> >> >> >> Perfect! Thanks. >> >> This order isn't in our hands yet; it's in your queue for approval. >> Screenshot below. So it is not in danger of being produced and shipped = in >> error. >> >> Before you choose to reject the order, I have a question: should we add = a >> Canadian URL option for ALL variable products? It's a pretty simple fix= . >> >> If Sugas needs these materials right away then we could make the >> adjustment manually to his business card. >> >> There are not currently any pocket folders or stand-up banners with the >> Canadian URL but it's easy to produce a small quantity if you're trying = to >> put these tools into your team's hands as they make the push to close ou= t >> the year and start off Q1 strong. >> >> >> [image: image.png] >> >> >> >> - Rob >> >> >> >> >> ROB DAUSES >> Strategic Accounts >> 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708 >> *c* 410.598.2386 >> *e* robert.s.dauses@rrd.com >> *w* rrd.com >> [image: RRD] >> >> >> >> >> On Tue, Oct 8, 2024 at 11:46=E2=80=AFAM Emma Zumsen >> wrote: >> >>> Sugas :) >>> >>> On Tue, Oct 8, 2024 at 10:31=E2=80=AFAM Rob Dauses >>> wrote: >>> >>>> Emma- >>>> >>>> Who placed the order? We can use that information to track down the >>>> order number and place it on hold. >>>> >>>> - Ro >>>> >>>> >>>> >>>> >>>> ROB DAUSES >>>> Strategic Accounts >>>> 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708 >>>> *c* 410.598.2386 >>>> *e* robert.s.dauses@rrd.com >>>> *w* rrd.com >>>> [image: RRD] >>>> >>>> >>>> >>>> >>>> On Tue, Oct 8, 2024 at 11:28=E2=80=AFAM Emma Zumsen >>>> wrote: >>>> >>>>> Hi Rob and Josh, >>>>> >>>>> I just heard from the Canadian team and thye realized that the >>>>> collateral has the wrong URL. Can you hold the Canadian order I appro= ved >>>>> yesterday? >>>>> >>>>> I'm in calls for the next two hours so I can't pull up the order >>>>> number swiftly but let me know if you have ques