--000000000000ff976c05e6866e97 Content-Type: text/plain; charset="UTF-8" Forwarding this to Cathy as she never received the email from you Tim which is odd Sharon ---------- Forwarded message --------- From: Carolina Orosa Date: Thu, Aug 18, 2022 at 9:17 AM Subject: Fwd: Detractor Alert: Gayle Mitchell | 1000000000016014 To: Sharon Speirs ---------- Forwarded message --------- From: Timothy Thomas Date: Thu, Aug 18, 2022 at 6:37 AM Subject: Re: Detractor Alert: Gayle Mitchell | 1000000000016014 To: Keri Thrush Cc: Cathy Feniuk , Carolina Orosa , Angie Markwell , Aileen Ruffin , Cheryl Cartwright Cathy, can you please provide some context on this client and why you believe they provided a score of 5 on our feedback survey? On Wed, Aug 17, 2022 at 1:51 PM Keri Thrush wrote: > Hi, team! > > > Hope everyone is doing well. As you are aware, our Service Quality > department will take the lead on responding to all client detractor > Medallia surveys. As part of our pre-planning, requesting for any context > or background information about client Gayle Mitchell (survey information > below). We plan to reach out to speak to Gayle via phone and attempt to > gather more information so that we as a team can determine how to turn > their experience around, partnering with your operations. > > ---------- Forwarded message --------- > From: Medallia > Date: Wed, Aug 17, 2022 at 9:05 AM > Subject: Detractor Alert: Gayle Mitchell | 1000000000016014 > To: HCA , HCA , HCA aruffin@thekey.com>, HCA > > > Client Name: Gayle Mitchell > > > CC ID: 1000000000016014 > > Primary Contact: Gayle Mitchell > > PC Contact Info: gbmitchell@telus.net / > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Vancouver > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > > > Survey: Relationship 2 > > Main Score: 5 > > Comments: > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130531 > -- Tim Thomas Head of Canada Division *Please note my email has changed:* tt@TheKey.com (514) 591-9387 TheKey.com [image: TheKey] -- Carolina Orosa President and Chief Operating Officer Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V1J7 ph: (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * https://www.youtube.com/watch?v=RX_4cCVybg8 --000000000000ff976c05e6866e97 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Forwarding=C2=A0this to Cathy as she never received the em= ail from you Tim which is odd Sharon = ---------- Forwarded message --------= - From: Carolina Orosa < corosa@= thekey.com > Date: Thu, Aug 18, 2022 at 9:17 AM Subject:= Fwd: Detractor Alert: Gayle Mitchell | 1000000000016014 To: Sharon Spei= rs < sspeirs@homecareas= sistance.com > ---------- Forwarded= message --------- From: Timothy Thomas < tt@thekey.com > Date: Thu, Aug 18, = 2