--00000000000089d143060427d4cc Content-Type: multipart/alternative; boundary="00000000000089d142060427d4cb" --00000000000089d142060427d4cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cathy, They had a few declines, and we had changed the expiry date to 10/27 but still the card keeps declining. Here are the details of the card: [image: image.png] On Wed, Aug 30, 2023 at 1:14=E2=80=AFPM Cathy Gerth wro= te: > Hi Ali > Please let me know if there are any credit card issues before you send > someone to collections. > Mildred Davis was an issue before because Sumira wrote the wrong expiry > date for credit card - I sent you the correct one,10/27 > If there are issues - please send me the card # and exp date you are usin= g > and I can double check with client > Thank you > Cathy Gerth > Case Manager > Home Care Assistance > 15331- 16 Ave #352 > Surrey, B.C. V4A 1R6 > ph: (604) 560-8629 > (778) 279-3634 > fax: (778) 279-3635 > > > > > website: *www.homecareassistancevancouver.ca > * > Review our Book Series > Read our Client Reviews > https://www.youtube.com/watch?v=3DRX_4cCVybg8 > > > ---------- Forwarded message --------- > From: Michelle Hudgins > Date: Wed, Aug 30, 2023 at 10:09=E2=80=AFAM > Subject: Re: New date for Mildred Davis Expiry > To: Cathy Gerth > > > Hello Cathy, > > I hope all is well. > I was advised by Ali that there were two credit card declines, one for > Mildred Davis and the other Joan Gibbs. > > > On Wed, Aug 23, 2023 at 4:57=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Yes, I will reach out to Sumira. >> Thank you. >> >> On Wed, Aug 23, 2023 at 4:54=E2=80=AFPM Cathy Gerth = wrote: >> >>> Hi Michelle >>> I think I have figured out what happened for Mildred Davis >>> This is the email I sent to Sumira and Ali with updated exp date >>> Cathy Gerth >>> Wed, Aug 2, 11:42=E2=80=AFAM >>> to Sumira >>> Hi Sumira >>> *New exp for Mildred davis - 10/27* >>> Cathy Gerth >>> Case Manager >>> Home Care Assistance >>> >>> This is what she sent back after >>> >>> Yes, it declined (expiry 02/27) >>> >>> Thanks, >>> Sumira >>> Michelle: >>> I believe she mixed the date with another client. Can you please check >>> to see if this date works. the expiry should be 10/27 >>> >>> Thank you so much >>> Cathy >>> >>> >>> >>> >>> >>> Cathy Gerth >>> Case Manager >>> >>> >>> >>> >>> >>> website: *www.homecareassistancevancouver.ca >>> * >>> Review our Book Series >>> Read our Client Reviews >>> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >>> >> --=20 *Ali Malik* Manager - Financial Operations --00000000000089d142060427d4cb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cathy, They had a few declines,= and we had changed the expiry=C2=A0date to 10/27 but still the card keeps = declining. Here are the details of the card: = On Wed, Aug 30, 2023 at 1:14=E2=80=AFPM Cathy Gerth <= cgerth@thekey.com > wrote: Hi A= li Please let me know=C2=A0