--0000000000000d905a05d7c2c33e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I just wanted to write a quick email about your most recent response to the ticket. The ap will not work in private browsing as it needs access to the cache, it just needs to have the right info in the cache, and if your profiles permissions have changed, the cache needs to be edited to allow for the regeneration of new values within the cache, so to have this be resolved Maria should switch to a browser with cache, and cookies enabled, Thanks! Lucas On Fri, Feb 11, 2022 at 11:02 AM Lucas Hynes wrote: > Please take a look at ticket #27872 > raised by Chuck > Terlesky (cterlesky@homecareassistance.com). > > On Fri, 11 Feb at 2:00 PM , Timothy Thomas > wrote: > Hi Lucas, > > For Maria Licoudis she's seeing this when attempting to view the report. > She's in private browsing mode so no cache issue. > > [image: IMG_4885.jpeg] > > On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes data_reporting-support@homecareassistance.com> wrote: > >> Hi All, >> >> Tim I have adjusted the permissions in your and Maria's account to fix >> those problems highlighted, but please let me know if this resolves the >> issues on your end >> >> =E2=80=8BCheryl, I have added Taylor to access the ap report so she shou= ld now be >> able to view it within the ap so please have her try and login. If this >> fails then please have her clear her cache, cookies, and history and the= n >> try again. Please reach out if there are any issues >> >> Thanks, >> >> Lucas Hynes >> >> >> On Fri, 11 Feb at 10:00 AM , Timothy Thomas >> wrote: >> Lucas, sorry to bombard you with emails but my CCM in Montreal Maria >> Licoudis mlicoudis@homecareassistance.com is receiving the error message >> " speak to the administrator" when trying to access office reports. >> >> Thanks! >> Tim >> >> On Fri, Feb 11, 2022 at 9:50 AM Timothy Thomas >> wrote: >> >>> Hi Lucas, >>> >>> My team in Montreal now has access to the CCM Incentive data, but I >>> don't. I have cleared cache etc and no luck. Please let me know. >>> >>> Thanks! >>> Tim >>> >>> On Thu, Feb 10, 2022 at 5:15 PM Lucas Hynes >> data_reporting-support@homecareassistance.com> wrote: >>> >>>> Hi All, >>>> =E2=80=8B >>>> Chuck, I am looking into this issue now and though I currently do not >>>> have a fix, it is something I am actively looking into. >>>> =E2=80=8B >>>> Tim, those CCM's have been added, please have them try and login to th= e >>>> ap, if this fails, please have them try and clear their cookies, >>>> cache, and history, and then try to have them login again. >>>> If this fails please reach back out and ill look into it. >>>> =E2=80=8B >>>> Carolina and others looking for permissions, please also include the >>>> job title and location of the people so I can give the appropriate >>>> permissions >>>> >>>> Thanks, >>>> >>>> Lucas Hynes >>>> >>>> >>>> >>> >>> -- >>> Timothy Thomas >>> Head of Canada >>> Home Care Assi